Training Supervisor (Voice & Accent)

WNS Global Services, Inc.; Quezon City; On-site; PHP 502,000 - 837,000; Full time

Job summary

WNS Global Services, Inc. in Metro Manila is seeking a Communications and Process Assistant Manager to design, deliver, and evaluate training programs that enhance communication skills and process knowledge across the organization.

The role focuses on improving interpersonal, verbal, non-verbal, and written communication to drive teamwork, productivity, and customer satisfaction, while enabling employees to sharpen the required skills.

Qualifications

• At least 2 years of college completed.
• Minimum 3 years as Communications/Language Trainer with at least 1 year as Communications lead.
• Experience in coaching and people development is mandatory.
• Experience in corporate or customer service environments.
• Proven experience in training or teaching communication skills.
• Strong presentation, public speaking, and interpersonal skills.
• Knowledge of adult learning principles and training methodologies.
• In depth understanding of TNI/TNA process and ability to make recommendations for process improvements
• Advance knowledge with tools like Microsoft Office, LMS platforms, and virtual training tools (e.g., Zoom, MS Teams).

Responsibilities

• Design, deliver, and evaluate training programs that enhance communication skills and process knowledge across an organization.
• Improve interpersonal, verbal, non-verbal, and written communication to drive productivity, teamwork, and customer satisfaction.
• Enable employees to acquire/sharpen their skills and knowledge for the required role.
• (S)he will deliver Training and Design Content for the specific area(s) inductees, with best-in-class engagement and delivery techniques and by adhering to compliance standards

Skills

Communications training

Public speaking

Interpersonal skills

Analytical skills

Change management

Time management

Adult learning principles

Report interpretation

Coaching and development

Education

Two years of college completed

Tools

Microsoft Office

LMS platforms

Zoom

MS Teams

Job description

Qualifications

• At least 2 years of college completed
• Overall work experience of minimum of 3 years as a Communications/Language Trainer with at least 1 years of it as a Communications lead
• Experience in coaching and people development is mandatory
• Experience working in corporate or customer service environments.
• Proven experience in training or teaching communication skills.
• Strong presentation, public speaking, and interpersonal skills. Solid analytical skills, with an ability to interpret and analyse reports, compare with other data and determine cause-effect relationships.
• Ability to recognise, understand and support need for change and anticipated impact on both the team and self.
• Strong ability to convey and explain information, coherently and confidently both oral and written.
• Knowledge of adult learning principles and training methodologies.
• In depth understanding of TNI/TNA process and ability to make recommendations for process improvements
• Advance knowledge with tools like Microsoft Office, LMS platforms, and virtual training tools (e.g., Zoom, MS Teams).
• Maintain vertical hygiene by ensuring reports, data and documents are in place
• Excellent verbal and written communication skills.
• Ability to motivate and inspire participants.
• Strong time management skills with proven prioritization capability.
• Understanding of Call Centre disciplines, technology and common metrics.
• Adaptable and responsive to a continuously changing environment.

Job Description

• A Communications and Process Assistant Manager is responsible for designing, delivering, and evaluating training programs that enhance communication skills and process knowledge across an organization.
• This role focuses on improving interpersonal, verbal, non-verbal, and written communication to drive productivity, teamwork, and customer satisfaction.
• He/she will be responsible for enabling employees to acquire/sharpen their skills and knowledge for the required role.
• (S)he will be required to deliver Training and Design Content for the specific area (s)he is inducted for, with the best-in‑class engagement and delivery techniques and by adhering to the compliance standards