Communications Training Supervisor

V-Call Center Link Inc.; Quezon City; On-site; PHP 446,400 - 669,600; Full time

Job summary

A call center company in Quezon City is seeking a Voice Coach to enhance the vocal performance and communication skills of agents. The role involves conducting assessments, designing training, and providing one-on-one coaching. Ideal candidates have a Bachelor's degree and 2+ years of experience in a BPO setting. This position requires full onsite presence during GY shifts.

Qualifications

• 2+ years of experience as a Language / Communications Trainer in a BPO setting.
• Achieved a C2 proficiency level on the SVAR assessment.

Responsibilities

• Conduct voice and speech assessments.
• Design and deliver training on voice modulation and clarity.
• Provide one-on-one coaching and evaluate call quality.
• Support sales effectiveness through upselling techniques.
• Collaborate with teams to align coaching with business goals.

Skills

Voice and speech assessment

Voice modulation

Persuasive communication

Training Needs Analysis (TNA)

Education

Bachelor’s degree

Job description

The Voice Coach is responsible for enhancing the vocal performance, tone, and communication skills of customer service and sales agents to ensure professional, empathetic, and brand-aligned interactions. Key responsibilities include:

• Conducting voice and speech assessments.
• Designing and delivering training on voice modulation, clarity, and persuasive communication.
• Providing one‑on‑one coaching and evaluating call quality.
• Supporting sales effectiveness through upselling and closing techniques.
• Performing Training Needs Analysis (TNA) and applying instructional design models (e.g., ADDIE, Kirkpatrick).
• Collaborating with cross-functional teams to align voice coaching with business goals.
• Developing training materials and tracking agent progress.
• Staying current on voice coaching and communication best practices.

This role blends vocal training, motivational coaching, and communication strategy to drive agent performance and customer experience.

• Bachelor’s degree
• 2+ years of experience as a Language / Communications Trainer in a BPO setting
• Must have achieved a C2 proficiency level on the SVAR assessment
• Quezon City or Sta Rosa, Laguna | Full onsite | GY Shift