Assistant Manager - Training (Voice and Accent)

WNS Global Services, Inc.; Iloilo City; On-site; PHP 320,000 - 420,000; Full time

Job summary

WNS Global Services, Inc. in Iloilo City seeks an experienced trainer to design and deliver soft skills and communications training for BPO teams. The role emphasizes coaching, counselling, and developing training programs to boost trainee and agent effectiveness, while coordinating schedules to meet deadlines.

The candidate should have 3–5 years in BPO training, with at least 2 years as Training Lead or Supervisor. Onsite full-time work in Iloilo City is required.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years as a trainer in a BPO environment; at least 2 years as Training Lead/ Supervisor focused on soft skills or communications training.
• Onsite full-time work in Iloilo City.

Responsibilities

• Create training programs or projects to enhance trainee and agent effectiveness.
• Lead soft skills and communication training initiatives.
• Prioritize and organize training schedules and activities.

Skills

Prioritization

Organizing

Communication

Coaching

Counselling

Problem solving

Motivation

Deadlines

Travel readiness

Computer literacy

Education

Bachelor's Degree

Job description

Job Description:

Prioritizing and Organizing skills

Excellent communication skills

A flair for Coaching, Development and Counselling skills

Problem solving skills and an ability to analyze and take decisions

Ability to motivate trainees

Ability to meet acute deadlines

Flexibility and a willingness to take on additional responsibility as well as travel, if necessary, to train batches

Good command over computer usage

Should be from a BPO / Floor Support Training Experience

Create training programs and / or projects to enhance trainee and agent effectiveness

Qualifications:

• Bachelor's Degree

• At least 3-5 years of experience as a trainer within BPO industry environment; at least 2 years as a Training Lead or Training Supervisor focusing on Soft Skills Training or Communications Training

• Amenable to work onsite fulltime in Iloilo City