Assistant Manager, Voice & Customer Experience

Holy Trinity University; Southern Manila District; On-site; PHP 279,000 - 446,400; Full time

Job summary

A prominent educational institution in Metro Manila is seeking dependable candidates with strong communication skills for customer service roles. The position requires proficiency in Windows-based applications and a strong customer-focused mindset. Successful applicants will demonstrate organizational skills and willingness to learn. This role entails continuous training and development to enhance service quality.

Qualifications

• Receptiveness to performance feedback.
• Ability to work both independently and in team environments.
• Willingness to learn administrative systems.

Responsibilities

• Demonstrate strong people skills with reliable attendance.
• Participate in monitoring, coaching, and development.
• Maintain customer-related information systems to required standards.

Skills

Strong people skills

Dependability

Proficiency with keyboard and Windows-based applications

Good oral and written communication skills

Organizational skills

Customer-focused mindset

Job description

A prominent educational institution in Metro Manila is seeking dependable candidates with strong communication skills for customer service roles. The position requires proficiency in Windows-based applications and a strong customer-focused mindset. Successful applicants will demonstrate organizational skills and willingness to learn. This role entails continuous training and development to enhance service quality.