Vital Records Support & Operations Coordinator

LexisNexis Risk Solutions; Manila; On-site; PHP 357,000 - 536,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is seeking a Customer Support/Ops Coordinator to process vital records requests, ensure accuracy, and provide exceptional service. The role involves navigating VPS, VitalChek intranet, and VitalChek website, ensuring compliance with agency rules, and resolving inquiries at first contact where possible.

The ideal candidate will have a bachelor’s degree or two years of college, 1+ year BPO experience, strong communication skills, and the ability to learn enterprise AI tools to support

Qualifications

• Bachelor's degree holder or 2 years college with no back subjects / incomplete units.
• At least 1 year of BPO experience (voice) or related customer support.
• Experience with chat and email support is a plus.

Responsibilities

• Process customer requests for vital records and payments services.
• Familiarize with VPS, VitalChek intranet and VitalChek website for each agency.
• Provide accurate information and first contact resolution.
• Direct customers to the appropriate department as needed.
• Meet or exceed all required SLAs and maintain call quality.

Skills

Communication skills

AI tools learning

Chat & email support

Education

Bachelor's degree or 2 years college

Tools

Microsoft Office

Job description

RELX is seeking a Customer Support/Ops Coordinator to process vital records requests, ensure accuracy, and provide exceptional service. The role involves navigating VPS, VitalChek intranet, and VitalChek website, ensuring compliance with agency rules, and resolving inquiries at first contact where possible.

The ideal candidate will have a bachelor’s degree or two years of college, 1+ year BPO experience, strong communication skills, and the ability to learn enterprise AI tools to support