Account Support Analyst

LexisNexis Risk Solutions; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

RELX is seeking a Sales Support professional to assist sales reps and channel partners in administrative tasks, including order processing, quotes, and data management. You will follow standard procedures, identify issues, and perform data entry with attention to detail.

The role requires strong English communication, quick learning capability, and the ability to adapt to changing processes. Prior training or related experience is valued for effective support in Operations.

Qualifications

• Bachelor's degree or completed at least 2 years in college; no back subjects or incomplete units.
• Typing speed at least 45 WPM with good accuracy.
• Proficient in MS Office and basic computer skills.
• Strong sense of urgency with attention to detail and accuracy.
• Ability to prioritize and learn quickly in a production-based environment.
• Excellent verbal and written communication skills.
• Adaptable to changing processes and tasks.
• Good interpersonal and analytical skills.
• Ability to sit for long periods and focus on repetitious tasks.
• Willingness to learn and apply enterprise AI tools to support workflows.

Responsibilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Skills

Bachelor's degree

Typing 45 WPM

Excellent communication

Interpersonal skills

Analytical skills

Attention to detail

Ability to learn AI tools

Fast learner

Education

Bachelor's degree

Tools

MS Office

Job description

Job Summary

Supports sales representatives and channel partners in administrative areas such as order processing, customer quotes, sales information management, product training, and financing. Responsibilities are within the Sales Support and Administration Function as a generalist or in a combination of disciplines. Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions. Has prior relevant training or related work experience. Has working knowledge and skills.

Job Accountabilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Job Qualifications

• Bachelor's degree holder or completed at least 2 years level in college (no back subjects/incomplete units)
• At least 45 WPM
• Basic computer skills (MS Office)
• Possess sense of urgency while being able to focus and pay attention to detail
• Ability to prioritize and learn quickly in a production-based environment
• Excellent communication skills
• Ability to adapt to constant changing processes and tasks
• Must have good interpersonal skills
• Must have good analytical skills
• Must be able to sit for long periods of time
• Must have good English reading comprehension
• Must be able to retain focus and perform repetitious tasks effectively
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Company Information

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.