Account Support & Operations Analyst

LexisNexis Risk Solutions; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

RELX is seeking a Sales Support professional to assist sales reps and channel partners in administrative tasks, including order processing, quotes, and data management. You will follow standard procedures, identify issues, and perform data entry with attention to detail.

The role requires strong English communication, quick learning capability, and the ability to adapt to changing processes. Prior training or related experience is valued for effective support in Operations.

Qualifications

• Bachelor's degree or completed at least 2 years in college; no back subjects or incomplete units.
• Typing speed at least 45 WPM with good accuracy.
• Proficient in MS Office and basic computer skills.
• Strong sense of urgency with attention to detail and accuracy.
• Ability to prioritize and learn quickly in a production-based environment.
• Excellent verbal and written communication skills.
• Adaptable to changing processes and tasks.
• Good interpersonal and analytical skills.
• Ability to sit for long periods and focus on repetitious tasks.
• Willingness to learn and apply enterprise AI tools to support workflows.

Responsibilities

• Respond to customer requests via email.
• Provide customers with appropriate product and service information.
• Follow up on customer inquiries not immediately resolved to ensure resolution.
• Recognize and alert supervisor to trends in operations.
• Identify, research, and resolve customer issues using the appropriate system.
• Maintain security and privacy.
• Prepare reports or provide necessary data as needed in Operations.
• Perform data entry.
• Recommend process improvements.
• Assist in on-the-job training for new associates, as required.
• Attend virtual calls and meetings as required by management and operation.

Skills

Bachelor's degree

Typing 45 WPM

Excellent communication

Interpersonal skills

Analytical skills

Attention to detail

Ability to learn AI tools

Fast learner

Education

Bachelor's degree

Tools

MS Office

Job description

RELX is seeking a Sales Support professional to assist sales reps and channel partners in administrative tasks, including order processing, quotes, and data management. You will follow standard procedures, identify issues, and perform data entry with attention to detail.

The role requires strong English communication, quick learning capability, and the ability to adapt to changing processes. Prior training or related experience is valued for effective support in Operations.