Service Operations & SLA Coordinator

Vertiv Co; Mandaluyong; On-site; PHP 2,462,000 - 3,385,000; Full time

Job summary

Vertiv is seeking a capable administrative professional to support service administration and related processes. The role emphasizes accuracy, timely transaction processing, and reliable data logging across databases and systems.

The ideal candidate has a college degree, strong organizational and analytical skills, and fluent English. ERP and SAP knowledge are a plus, with a collaborative, ownership-minded team culture and a commitment to continuous improvement.

Qualifications

• College graduate of any course.
• Experience in an administrative/service environment preferred.
• Strong organizational and analytical abilities with attention to detail.

Responsibilities

• Provides high-quality and valuable support to service administration and related processes.
• Processes transactions on time with focus on quality and timeliness.
• Ensures information in designated databases and systems is accurate and updated.
• Generates required reports and ensures timely delivery.
• Communicates clearly with internal and external customers to ensure accuracy.
• Logs information in appropriate systems and adheres to SLA and procedures.

Skills

Administration

Analytical skills

Organizational skills

Ownership

Attention to detail

Time management

Team player

Fluent English

Education

College degree

Tools

ERP (Oracle)

SAP

Job description

Vertiv is seeking a capable administrative professional to support service administration and related processes. The role emphasizes accuracy, timely transaction processing, and reliable data logging across databases and systems.

The ideal candidate has a college degree, strong organizational and analytical skills, and fluent English. ERP and SAP knowledge are a plus, with a collaborative, ownership-minded team culture and a commitment to continuous improvement.