Fulfillment Coordinator I

RELX; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

RELX is seeking a dedicated CRU Customer Contact Center – Fulfillment Coordinator I in the Philippines. The role focuses on fulfilling police records orders from multiple customer platforms, researching agency websites for reports, and validating data according to strict business rules.

Key duties include processing orders, maintaining databases, and performing outbound calls to update order status. The candidate should have a Bachelor's degree, strong communication, and detail-oriented skills,

Qualifications

• Bachelor’s degree in any field.
• Excellent verbal and written communication skills.
• Strong organizational and workflow management skills.
• Research background with high attention to details.
• Experience in outbound calls with probing techniques.
• Excellent multitasking skills.
• Proficient in MS Tools, especially Excel and Word.
• Willing to work on shifting schedules including weekends.
• Energetic, enthusiastic, motivated and driven individuals.
• Ability to quickly learn and apply enterprise AI tools and technologies to support workflows and business objectives.
• REPH employee with minimum of 1-year tenure in the current role.
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle.

Responsibilities

• Compiles and reviews records.
• Maintains, updates and terminates orders through Order Maintenance.
• Maintains and updates internal and client databases.
• Processes and/or procures police reports online as part of order fulfillment.
• Verifies order information using maps and other lookup tools.
• Performs outbound calls to Police Agencies to update order status and data validation.

Skills

Verbal communication

Written communication

Attention to detail

Research

Multitasking

Organization

Outbound calling

AI tool adoption

Education

Bachelor’s Degree in any field

Tools

Excel

Word

Job description

Job Description

A CRU Customer Contact Ctr – Fulfillment Coordinator I ensures fulfillment of all police records orders from different customer platforms, researches various Law Enforcement Agencies’ websites for accident and/or incident reports, and performs data acquisition and validation following strict business rules.

• Performs routine and recurring assignments such as compiling, and reviewing records
• Demonstrates attention to detail and a heightened sense of urgency in obtaining these records
• Public acquisition of records from one or more sources
• Maintain, update and terminate orders through Order Maintenance
• Maintain and update both internal and client databases
• Process and/or procure police reports online as part of order fulfillment
• Verify order information using internet tools such as maps and other lookup tools
• Perform outbound calls to Police Agencies to update order status, data validation and gathering

Qualifications

• Must possess a Bachelor’s Degree of any field
• Excellent verbal and written communication skills
• Strong organizational and workflow management skills
• Research background with high attention to details
• Experience in performing outbound calls with excellent probing techniques preferred but not required
• Excellent multitasking skills
• Proficient in keyboard and MS Tools, specifically Excel, Word etc.
• Willing to work on shifting schedules including weekends
• Energetic, enthusiastic, motivated and driven individuals
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
• REPH Employee with minimum of 1-year tenure in the current role.
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months
• Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months
• Must have a successful or above rating in the last Enabling Performance cycle.

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Requirements