Service Operations Coordinator II

Vertiv; Mandaluyong; On-site; PHP 2,585,000 - 3,938,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Vertiv is seeking detail-oriented administrative support professionals to bolster our service operations. You will handle data entry, database accuracy, and timely processing of contracts and reports, while collaborating with market units to resolve issues and maintain service standards.

Ideal candidates bring strong English skills, organizational discipline, and experience with ERP systems. This role emphasizes ownership, teamwork, and a commitment to customer-focused service excellence.

Qualifications

• College graduate of any course.
• Experience in a service environment performing administrative functions.
• Strong administration, analytical and organizational skills.
• Must work with minimal supervision and be a team player.
• Fluent English written and verbal skills.
• Knowledge of ERP (Oracle, SAP) is a plus.

Responsibilities

• Provides high-quality and valuable support to service administration and related processes.
• Processes transactions on time and in an efficient, effective, and accurate manner, with focus on quality and timeliness.
• Ensures that information logged in the designated databases and systems is accurate and updated.
• Ensures that proper monitoring is in place and required reports are delivered in a timely manner.
• Ensures that information needed by internal and external customers are provided accurately and on time
• Ensures all contract transactions are done accurately and on time.
• Ensures all required information is logged in the appropriate systems and databases in a timely and accurate manner.
• Provides accurate solutions to issues and concerns raised by the market units or other points of contact.
• Liaises with the market units regarding any detail/s not sufficiently clear to ensure transactions are accurate.
• Guarantees accuracy in all transactions as per agreed SLA and complies with the defined procedures and standards set forth within the workgroup/team.

Skills

Fluent English

Time management

Team player

Analytical skills

Organizational skills

Initiative

Ownership

Education

College graduate

Tools

ERP (Oracle/SAP)

Computer systems knowledge

Job description

Vertiv is seeking detail-oriented administrative support professionals to bolster our service operations. You will handle data entry, database accuracy, and timely processing of contracts and reports, while collaborating with market units to resolve issues and maintain service standards.

Ideal candidates bring strong English skills, organizational discipline, and experience with ERP systems. This role emphasizes ownership, teamwork, and a commitment to customer-focused service excellence.