Sales Support Administrator I

RELX; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Country specific benefits

Job summary

RELX is seeking an order fulfillment specialist to ensure accurate entry of LexisNexis orders and professional communication with internal and external customers. You will assist with processing from initial review to invoicing, including account creation and maintenance in line with business rules.

You will collaborate with Sales, Credit & Collections, Customer Service, and Accounts Receivable to deliver invoices, contracts, and customer information while resolving complex billing issues with

Qualifications

• Experience in order fulfilment processes for enterprise products.
• Ability to communicate with internal stakeholders (Sales, Credit & Collection, Customer Service, AR).
• Attention to detail and data management skills.

Responsibilities

• Enter orders for Lexis Nexis products and assist with processing from initial review to invoicing.
• Perform basic order functions including order review, account creation, order processing and account maintenance per business rules.
• Communicate with internal customers (Sales, Credit & Collection, Customer Service, AR) to foster collaboration across teams.
• Provide invoice copies, contracts, orders, and other customer information from Fulfillment systems to Sales and/or customer on request.
• Manage complex customer operational and billing issues.

Skills

Customer focus

Attention to detail

Data management

Process compliance

Teamwork

Analytical skills

Effective communication

Job description

• The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products, and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Provide invoice copies, contracts, orders, and other customer information from the Fulfillment systems to Sales and/or customer upon request.
• Ability to manage complex customer operational and billing issues.

Accountabilities

• The primary purpose of this position is to consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products, and providing professional communication with internal and external customers.
• Assist with the processing of orders from initial review to invoicing. This includes, but is not limited to, basic order functions including order review, account creation, order processing and account maintenance in accordance with established business rules.
• Effectively communicate with internal customers (i.e. Sales, Credit & Collection, Customer Service, Accounts Receivable, etc.) fostering collaborative relationships among different teams.
• Provide invoice copies, contracts, orders, and other customer information from the Fulfillment systems to Sales and/or customer upon request.
• Ability to manage complex customer operational and billing issues.

Key Competencie s

• Customer focus
• Attention to detail
• Data management and reporting
• Process execution and compliance
• Collaboration and teamwork
• Analytical and organizational skills
• Effective communication

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