Visa Application Support Officer

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Acquire Intelligence is seeking a Visa Application Support Officer in Manila to provide administrative and document preparation support to Migration Solutions' RMAs and immigration lawyers. You will work from our Manila office, following documented checklists and escalation rules, while maintaining confidentiality.

Responsibilities include preparing draft forms, liaising with applicants and agents, and maintaining case files with strict adherence to SLAs and privacy obligations under Australian

Qualifications

• Experience following strict checklists, SLAs, and quality standards in client-facing delivery.
• Formal education in business/administration or related field preferred.
• Experience in administrative, paralegal, back-office or document processing roles.

Responsibilities

• Collate, review and organise supporting documents against checklists.
• Prepare draft visa application forms and schedules for review by agents or lawyers.
• Liaise with applicants and agents to follow up on missing documentation.
• Maintain case files and trackers with current status notes.
• Monitor processing timeframes and portal updates for open cases.
• Support quality checks before finalising and lodging applications.

Skills

Attention to detail

English communication

Discretion and judgement

Caseload management

Education

Diploma in Business Management, Leadership or equivalent

Bachelor's degree in business/legal management (advantage)

Tools

MS Office / Google Workspace

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

VISA APPLICATION SUPPORT OFFICER

Role Overview

The Visa Application Support Officer provides administrative and document preparation support to Migration Solutions' registered migration agents (RMAs) and immigration lawyers. The role does not provide immigration advice or make case decisions: all substantive migration assessments, advice, and sign-off remain with the client's Australian-registered agents and lawyers. The Manila-based officer works to documented checklists and instructions, escalating anything outside scope. The role would need the staff to work from one of Acquire’s office in Manila.

Key Responsibilities

• Collate, review, and organise supporting documents submitted by visa applicants against agent-supplied checklists.
• Prepare draft visa application forms and supporting schedules for review and lodgement by the registered migration agent or lawyer.
• Liaise with applicants and referring agents to follow up on missing or incomplete documentation, under agreed scripts and escalation rules.
• Maintain case files and trackers in the client's case management system, keeping status notes current.
• Monitor Department of Home Affairs processing timeframes and portal updates relevant to open cases, flagging changes for agent review.
• Support quality checks (formatting, translation certification, completeness) before an agent finalises and lodges an application.
• Maintain strict confidentiality of applicant personal and immigration information in line with Australian Privacy Act obligations and client policy.

Qualifications and Experience

• Minimum qualifications
• Diploma in Business Management, Diploma of Leadership, or an equivalent business/administration diploma.
• A bachelor's degree in a related field (business, legal management, or similar) is an advantage but not required.
• Experience
• 2-3 years in an administrative, paralegal, back-office, or document processing role, ideally within a BPO, legal, or professional services environment.
• Prior exposure to Australian visa, immigration, or compliance-driven document processing is highly regarded but not mandatory; structured training will be provided by Migration Solutions.
• Demonstrated experience following strict checklists, SLAs, and quality standards in a client-facing offshore delivery role.

Skills and Attributes

• High attention to detail and accuracy when handling forms, personal data, and compliance-sensitive documents.
• Strong written and verbal English communication for liaison with Australian-based agents, lawyers, and applicants.
• Working knowledge of MS Office / Google Workspace and comfort learning case management and document portals.
• Ability to manage a caseload against deadlines, escalating rather than making unsupervised judgement calls on case matters.
• Discretion and sound judgement in handling confidential personal and immigration information.

Engagement Model and Reporting

This role is proposed under Acquire Intelligence's Remote Teams model: Migration Solutions engages a dedicated, Manila-based staff member on a pass-through salary plus fixed monthly service fee, with day-to-day direction retained by Migration Solutions' Australian team. Acquire Intelligence provides local employment administration, facilities, IT, and people support out of its Manila delivery centre.

Company Overview

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real‑life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work‑from‑Home environments, where client‑permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/.