General Administrator

AIPI Acquire Intelligence Philippines Inc.; Pasig; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

HMO for you and your family

Yearly kick-off parties with prizes

Internal promotions and career growth

Work-from-Home environments

Job summary

Acquire Intelligence Philippines Inc. is seeking a Back Office Operations Specialist to support client operations with accurate, timely accounting and administrative tasks. You’ll manage inboxes, perform data entry in Xero and Simpro, and ensure smooth workflows in a fast-paced environment.

The role emphasizes data accuracy, collaboration with internal teams, and adherence to security policies, with opportunities for growth in a global outsourcer setting.

Qualifications

• At least 1 year of experience in back-office or administrative support roles.
• Experience in customer service or client support is an advantage.
• Strong written and verbal communication skills.
• Excellent attention to detail and high level of accuracy in data handling.

Responsibilities

• Manage and monitor shared inboxes, ensuring timely responses and proper work allocation.
• Perform accurate data entry and updates in accounting systems such as Xero and Simpro.
• Assist with statement reconciliation and ensure discrepancies are resolved promptly.
• Support day-to-day back-office operations to maintain efficient workflow processes.
• Track and manage incoming tasks to ensure deadlines and service levels are met.
• Coordinate with internal teams to address client requests and operational concerns.
• Maintain organized records and documentation for audit and reporting purposes.
• Ensure compliance with company procedures and information security policies.

Skills

Attention to detail

Strong communication

Multitasking

Data entry

Tools

Xero

Simpro

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave*

A SNAPSHOT OF YOUR ROLE

As a Back Office Operations Specialist, you will play a critical role in supporting client operations by ensuring accurate, efficient, and timely processing of accounting and administrative tasks. You will work behind the scenes to maintain smooth workflows, manage incoming requests, and uphold the highest standards of data accuracy and service delivery. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and enjoys balancing multiple responsibilities. You will collaborate with internal teams and support client needs through effective communication, inbox management, and system updates, contributing directly to operational excellence and overall business performance.

YOUR DAILY RESPONSIBILITIES

• Manage and monitor shared inboxes, ensuring timely responses and proper work allocation
• Perform accurate data entry and updates in accounting systems such as Xero and Simpro
• Assist with statement reconciliation and ensure discrepancies are resolved promptly
• Support day-to-day back-office operations to maintain efficient workflow processes
• Track and manage incoming tasks to ensure deadlines and service levels are met
• Coordinate with internal teams to address client requests and operational concerns
• Maintain organized records and documentation for audit and reporting purposes
• Ensure compliance with company procedures and information security policies

A BIT ABOUT YOU

• At least 1 year of experience in back-office or administrative support roles
• Experience in customer service or client support is an advantage
• Strong written and verbal communication skills
• Excellent attention to detail and high level of accuracy in data handling
• Ability to multitask and manage competing priorities effectively
• Proficiency in computer applications and ability to learn new systems quickly
• Familiarity with accounting tools such as Xero or Simpro is a plus
• Strong organizational and time management skills
• Proactive mindset with the ability to work independently and in a team

WHAT WE VALUE

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.

What are you waiting for? Come for a career, stay for the fun! Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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