Visa Application Support Specialist

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Acquire Intelligence is seeking a Visa Application Support Officer in Manila to provide administrative and document preparation support to Migration Solutions' RMAs and immigration lawyers. You will work from our Manila office, following documented checklists and escalation rules, while maintaining confidentiality.

Responsibilities include preparing draft forms, liaising with applicants and agents, and maintaining case files with strict adherence to SLAs and privacy obligations under Australian

Qualifications

• Experience following strict checklists, SLAs, and quality standards in client-facing delivery.
• Formal education in business/administration or related field preferred.
• Experience in administrative, paralegal, back-office or document processing roles.

Responsibilities

• Collate, review and organise supporting documents against checklists.
• Prepare draft visa application forms and schedules for review by agents or lawyers.
• Liaise with applicants and agents to follow up on missing documentation.
• Maintain case files and trackers with current status notes.
• Monitor processing timeframes and portal updates for open cases.
• Support quality checks before finalising and lodging applications.

Skills

Attention to detail

English communication

Discretion and judgement

Caseload management

Education

Diploma in Business Management, Leadership or equivalent

Bachelor's degree in business/legal management (advantage)

Tools

MS Office / Google Workspace

Job description

Acquire Intelligence is seeking a Visa Application Support Officer in Manila to provide administrative and document preparation support to Migration Solutions' RMAs and immigration lawyers. You will work from our Manila office, following documented checklists and escalation rules, while maintaining confidentiality.

Responsibilities include preparing draft forms, liaising with applicants and agents, and maintaining case files with strict adherence to SLAs and privacy obligations under Australian