Visa Application Support Officer

Acquire Intelligence; Quezon City; Sur place; PHP 312 000 - 469 000; Plein temps

Résumé du poste

Acquire Intelligence is seeking a Visa Application Support Officer in Manila to join its Migration Solutions team. You will provide administrative and document preparation support to RMAs and immigration lawyers, following documented checklists and scripts, while not giving immigration advice.

The Manila-based role involves working from Acquire’s office and coordinating with Australian-based agents. You’ll collate documents, prepare draft forms, monitor case progress, and perform quality checks

Qualifications

• Diploma in Business Management, Leadership or equivalent.
• Bachelor’s degree in business, legal management or similar is an advantage but not required.
• 2–3 years in admin, paralegal, back‑office, or document processing roles.

Responsabilités

• Collate and review documents against agent checklists.
• Prepare draft visa forms for review and lodgement.
• Liaise with applicants and agents to obtain missing docs.
• Maintain case files and trackers in the case management system.
• Monitor processing timeframes and portal updates.
• Support quality checks before an agent lodges an application.
• Maintain confidentiality of applicant information.

Connaissances

Attention to detail

English communication

Time management

Discretion and judgment

Formation

Diploma in Business Management/Leadership

Bachelor's degree in related field (advantage)

Outils

MS Office / Google Workspace

Case management portals

Description du poste

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Role: VISA APPLICATION SUPPORT OFFICER

1. Role Overview

The Visa Application Support Officer provides administrative and document preparation support to Migration Solutions' registered migration agents (RMAs) and immigration lawyers. The role does not provide immigration advice or make case decisions: all substantive migration assessments, advice, and sign‑off remain with the client's Australian‑registered agents and lawyers. The Manila‑based officer works to documented checklists and instructions, escalating anything outside scope.

The role would need the staff to work from one of Acquire’s office in Manila.

2. Key Responsibilities

• Collate, review, and organise supporting documents submitted by visa applicants against agent‑supplied checklists.
• Prepare draft visa application forms and supporting schedules for review and lodgement by the registered migration agent or lawyer.
• Liaise with applicants and referring agents to follow up on missing or incomplete documentation, under agreed scripts and escalation rules.
• Maintain case files and trackers in the client's case management system, keeping status notes current.
• Monitor Department of Home Affairs processing timeframes and portal updates relevant to open cases, flagging changes for agent review.
• Support quality checks (formatting, translation certification, completeness) before an agent finalises and lodges an application.
• Maintain strict confidentiality of applicant personal and immigration information in line with Australian Privacy Act obligations and client policy.

3. Qualifications and Experience

Minimum qualifications

• Diploma in Business Management, Diploma of Leadership, or an equivalent business/administration diploma.
• A bachelor's degree in a related field (business, legal management, or similar) is an advantage but not required.

Experience

• 2–3 years in an administrative, paralegal, back‑office, or document processing role, ideally within a BPO, legal, or professional services environment.
• Prior exposure to Australian visa, immigration, or compliance‑driven document processing is highly regarded but not mandatory; structured training will be provided by Migration Solutions.
• Demonstrated experience following strict checklists, SLAs, and quality standards in a client‑facing offshore delivery role.

4. Skills and Attributes

• High attention to detail and accuracy when handling forms, personal data, and compliance‑sensitive documents.
• Strong written and verbal English communication for liaison with Australian‑based agents, lawyers, and applicants.
• Working knowledge of MS Office / Google Workspace and comfort learning case management and document portals.
• Ability to manage a caseload against deadlines, escalating rather than making unsupervised judgement calls on case matters.
• Discretion and sound judgement in handling confidential personal and immigration information.

5. Engagement Model and Reporting

This role is proposed under Acquire Intelligence's Remote Teams model: Migration Solutions engages a dedicated, Manila‑based staff member on a pass‑through salary plus fixed monthly service fee, with day‑to‑day direction retained by Migration Solutions' Australian team. Acquire Intelligence provides local employment administration, facilities, IT, and people support out of its Manila delivery centre.

Join the A-Team and experience the A-Life!