L3 Support Engineer

AAPMI2 Acquire Asia Pacific Manila 2, Inc.; Quezon City; On-site; PHP 60,000 - 100,000; Full time

Job summary

Acquire Intelligence is an award-winning global outsourcer providing contact center and back office services for global clients, with 10,000 staff and over 16 years of experience.

We’re looking for strong IT candidates in Manila who can own projects, handle escalations, and support the Senior Engineer while delivering robust M365, networking and Windows Server solutions. The role also emphasizes security and reliable delivery for our partners.

Qualifications

• Experience with M365 configuration and deployment.
• Strong networking and routing knowledge.
• Windows Server administration experience.
• Cyber security experience is a plus.

Responsibilities

• Take ownership of projects, reporting to the Senior Engineer.
• Handle escalations from the IT helpdesk.
• Support the Senior Engineer on project work and cover him during leave or absence.
• Demonstrate strong M365 configuration and deployment experience.
• Bring strong networking and routing skills.
• Administer and deploy Windows Server environments.
• Ideally, bring some cyber security experience.

Skills

M365

Networking

Windows Server

Cyber Security

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Responsibilities:

• Take ownership of projects, reporting to your Senior Engineer.
• Handle escalations from the IT helpdesk.
• Support the Senior Engineer on project work and cover him during leave or absence.
• Demonstrate strong M365 configuration and deployment experience.
• Bring strong networking and routing skills.
• Administer and deploy Windows Server environments.
• Ideally, bring some cyber security experience.

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly.

A genuine partnership approach is at the heart of we do.

Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of "big business".

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.

We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team.

We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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