Virtual Retail Account Manager — Client Success

ASIA SYSTEM INC.; Cebu City; Remote; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Flexible working arrangements

Career development opportunities

Competitive remuneration package

Job summary

ASIA SYSTEM INC. in Cebu City is seeking a Retail Account Customer Service Representative for a full-time, remote position focused on virtual processes.

You will be the main contact for retail clients, delivering exceptional service and supporting account management and service delivery. The role emphasizes building strong client relationships and ensuring satisfaction while aligning with our consulting objectives.

Qualifications

• Experience in customer service or account management roles, especially in retail or consulting sectors.
• Strong written and verbal communication for virtual interactions.
• Ability to manage multiple client accounts and priorities remotely.
• Proactive problem-solving to resolve client queries promptly.
• Excellent organisational skills and attention to detail in documentation.

Responsibilities

• Manage retail client accounts and act as the primary contact for account-related queries.
• Deliver exceptional customer service through virtual channels with professional interactions.
• Process and manage customer service requests using virtual systems and tools.
• Document and track client interactions and resolutions in designated platforms.
• Identify and escalate complex issues to team members or management.
• Support client onboarding and ensure smooth account setup and implementation.
• Maintain detailed records of client communications and preferences.
• Collaborate with internal teams to ensure seamless service delivery.
• Contribute to continuous improvement of customer service processes and virtual workflows.

Skills

Customer service

Account management

Virtual communication

Communication skills

Organisational skills

Problem-solving

Independent work

Team collaboration

Attention to detail

Tools

CRM software

Virtual collaboration tools

Job description

ASIA SYSTEM INC. in Cebu City is seeking a Retail Account Customer Service Representative for a full-time, remote position focused on virtual processes.

You will be the main contact for retail clients, delivering exceptional service and supporting account management and service delivery. The role emphasizes building strong client relationships and ensuring satisfaction while aligning with our consulting objectives.