Remote Customer Support Specialist

ASIA SYSTEM INC.; Lapu-Lapu; Remote; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Competitive pay

Employee benefits

Career growth

Job summary

ASIA SYSTEM INC. is seeking a dedicated Customer Service Representative to join our team in Bankal, Lapu-Lapu City, Cebu. This full-time role operates on a virtual process basis, serving customers across channels to deliver exceptional service and support.

You will be the main point of contact, resolving inquiries, processing orders, returns, and account changes, while maintaining accurate records and adhering to our service standards. Strong communication and CRM aptitude are essential.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in a customer service or call centre role.
• Excellent verbal and written communication.
• Ability to work in a virtual environment.
• Proficiency with CRM software.
• Strong time-management during high-volume periods.

Responsibilities

• Handle inquiries via phone, email, chat promptly and professionally.
• Provide accurate product and service information.
• Process orders, returns, refunds and account changes accurately.
• Document interactions and maintain records in systems.
• Troubleshoot issues and escalate complex problems when needed.
• Meet performance targets like average handling time, first contact resolution, and customer satisfaction.

Skills

Customer service

Communication skills

Active listening

Multitasking

Problem solving

Professional demeanor

Punctuality

Independent work

Adaptability

Education

High school diploma or equivalent

Tools

CRM software

Job description

ASIA SYSTEM INC. is seeking a dedicated Customer Service Representative to join our team in Bankal, Lapu-Lapu City, Cebu. This full-time role operates on a virtual process basis, serving customers across channels to deliver exceptional service and support.

You will be the main point of contact, resolving inquiries, processing orders, returns, and account changes, while maintaining accurate records and adhering to our service standards. Strong communication and CRM aptitude are essential.