Customer Support Specialist - Voice (Financial Industry Experience)

Outsourcey; Philippines; Remote; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Competitive salary

Opportunity to shape HR function of a…

Career growth and development

Job summary

Outsourcey is seeking a Customer Support Specialist - Voice (Financial Industry Experience) in the Philippines to deliver professional phone, email, and chat support. You will troubleshoot issues, maintain records, and collaborate with teams to resolve complex problems while guiding customers through orders and account management.

The role requires 2.5+ years in customer support, strong communication, and comfort in a dynamic setting; accounting/finance exposure is a plus.

Qualifications

• Minimum 2.5 years of experience in customer support or similar role.
• Excellent verbal and written communication skills.
• Ability to quickly assess customer needs and provide effective solutions.
• Experience with customer support software, CRM systems, and helpdesk tools.
• Strong organizational skills and ability to multitask.
• Comfortable working in a fast-paced and dynamic environment.
• Nice to have: accounting/finance experience.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot customer issues and provide effective solutions.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Assist customers with order processing, account management, and product/service information.
• Identify customer needs and provide recommendations for products or services.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Stay updated on company products, policies, and procedures.

Skills

Verbal communication

Written communication

Customer support

Multitasking

Tools

CRM systems

Helpdesk tools

Job description

Customer Support Specialist - Voice (Financial Industry Experience)

Looking to take your career to the next level? Then this role is for you!

Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!

Profile Requirements:

• Minimum 2.5 years of experience in a customer support or similar role.
• Excellent verbal and written communication skills.
• Ability to quickly assess customer needs and provide effective solutions.
• Experience with customer support software, CRM systems, and helpdesk tools.
• Strong organizational skills and ability to multitask.
• Comfortable working in a fast-paced and dynamic environment.
• Good to have not mandatory would be experience with accounting/finance

Core responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Troubleshoot customer issues and provide effective solutions.
• Maintain accurate records of customer interactions, issues, and resolutions.
• Collaborate with internal teams to escalate and resolve complex problems.
• Assist customers with order processing, account management, and product/service information.
• Identify customer needs and provide recommendations for products or services.
• Ensure a high level of customer satisfaction through proactive and empathetic support.
• Stay updated on company products, policies, and procedures.

Benefits:

• Competitive salary
• Opportunity to shape the HR function of a rapidly growing BPO.
• Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
• Career growth and development opportunities.