Customer Service Representative

Tata Consultancy Services Limited; Taguig; On-site; PHP 279,000 - 469,000; Full time

Job summary

Tata Consultancy Services Limited in Taguig invites applications for a US Financial - Night Shift Bank Account CSR, onsite at BGC. The role centers on handling customer inquiries, opening and updating accounts, and resolving issues with accuracy and speed.

Ideal candidates have strong communication, at least 18 months in contact centers, and the ability to work in a fast-paced, high-volume environment with shift flexibility. Onsite work at the BGC site is required.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Solid experience in telco/retail/e‑commerce VOICE lines with strong communication.
• Basic knowledge in computer navigation and systems usage.
• Amenable to shifting schedule and onsite work; able to start ASAP (or within 30 days).

Responsibilities

• Answer product/service questions and suggest information about other offerings.
• Open customer accounts by recording account information.
• Maintain customer records by updating account info.
• Resolve problems by clarifying complaints, finding causes, and guiding to solutions.
• Process customer adjustments to maintain financial accounts.
• Collect customer information to recommend potential products or services.
• Prepare product/service reports by analyzing customer information.
• Contribute to team efforts and achieve related results.

Skills

Good communication skills

Customer service experience

Job description

Account: US FINANCIAL | NIGHT SHIFT | BANK ACCOUNT

Site: BGC, Taguig

Work Setup: 100% Working onsite

Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Good communication skills
• There are preferred qualifications, the mandatory one is minimum of 18 months of experience in the contact center industry
• With solid experience in telco/retail/e-Com/other VOICE experiences, showing good communication skills and ability to adapt to fast faced environment /high volume calls to be handled
• Preferably with financial account experience, but not required
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Amenable to work onsite
• Can start ASAP/30 days to render
• BGC site