Customer Service Representative (Financial)

TATA Consultancy Services (Philippines) Inc.; Taguig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Tata Consultancy Services (Philippines) Inc. in Taguig is hiring Customer Service Representatives for a 100% onsite night-shift role. The CSR will handle customer calls, answer questions, and record and update accounts while maintaining accurate records.

The position requires at least 18 months in a contact center, experience with VOICE channels, good communication, and the ability to work in a fast-paced environment. Onsite work at BGC is required with available shift rotations.

Qualifications

• Minimum of 18 months of experience in the contact center industry.
• Experience with telco/retail/e‑com/other VOICE domains is preferred and indicates ability to handle high-volume calls.
• Basic computer navigation and aptitude to learn new systems.
• Willingness to work on shifting schedules and onsite at BGC, Taguig.

Responsibilities

• Answer product and service questions and suggest information about other offerings.
• Open and update customer accounts with accurate information.
• Resolve customer issues by clarifying the problem, identifying root causes, and expediting solutions.
• Maintain financial records by processing customer adjustments and updating records.
• Collect customer information to analyze needs and report insights to management.
• Prepare product/service reports from customer data.
• Contribute to team goals by delivering related results as needed.

Skills

Communication skills

Contact center experience

Job description

Account: US FINANCIAL | NIGHT SHIFT | BANK ACCOUNT

Site: BGC, Taguig

Work Setup: 100% Working onsite

Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

Responsibility:

• Attracts potential customers by answering product and service questions, suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed

Requirements:

• Good communication skills
• There are preferred qualifications, the mandatory one is “minimum of 18 months of experience in the contact center industry”
• With solid experience in telco/retail/e-Com/other VOICE experiences, showing good communication skills and ability to adapt to fast faced environment /high volume calls to be handled
• Preferably with financial account experience, but not required
• Can easily be trained
• Basic knowledge in computer navigation
• Amenable to work on shifting schedule
• Amenable to work onsite
• Can start ASAP/30 days to render
• BGC site