Virtual Patient Safety Specialist (Pooling)

Medical Solutions; Quezon City; On-site; PHP 300,000 - 380,000; Full time

Job summary

Medical Solutions in the Philippines seeks a Virtual Patient Safety Specialist to monitor patients in clinical settings via camera feeds and audio devices. You will assess safety risks in real time and escalate as per protocol, collaborating with nurses, administrators, and clinicians to protect high-risk patients.

The role requires flexibility for rotating shifts or US time zones, strong communication, and the ability to work on site at Bridgetowne, QC.

Qualifications

• Graduate of any Health-related course.
• 4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)
• 2-year course (eg. Midwifery)
• Vocational Course (eg. Caregiver course thru TESDA)
• With recent experience in the hospital setting or any medical facility
• Demonstrates sound judgment and critical thinking skills.
• Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment
• Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit
• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills. Efficiency in multi-tasking and the ability to prioritize Willingness to work flexible hours to meet the needs of the department
• Must be willing to work in rotating shifts or US time zone.
• Must be willing to work in the office at Bridgetowne, QC

Responsibilities

• Maintains visual observation of patients at all times.
• Verbal redirects patients over a digital 2-way audio device in the patient room; notifies nursing staff as needed.
• Aligns with business partner's Core Values: Be Compassionate, Authentic, Aspire, Celebrate.
• Monitors patient safety risks including fall, elopement, pulling lines, and suicide risk.
• Uses proper phone/video etiquette with patients and staff.
• Capable of monitoring up to 16 patients simultaneously and stays alert.
• Communicates with patients via microphone and headset.
• Ensures accurate entry of patient information into the software.
• Documents required information per Continuous Virtual Monitoring protocol.
• Follows established escalation protocols for routine and emergency situations.

Skills

Interpersonal communication

Critical thinking

Multitasking

Attention to detail

Education

4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)

2-year course (eg. Midwifery)

Vocational Course (eg. Caregiver course thru TESDA)

Tools

Video monitoring equipment

Streaming video systems

Job description

The Virtual Patient Safety Specialist (VPSS) provides continuous monitoring of patients in clinical settings across multiple states in the United States via camera feeds. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially those patients at risk of harm including suicidal patients as part of an observation spectrum. The VPSS will be responsible for real-time assessment of safety risks and intervention via a predetermined escalation algorithm.

Primary Responsibilities

• Demonstrates understanding and proficiency of the use of the software platform.
• Maintains visual observation of patients at all times. Verbally redirects patients over a digital 2-way audio device that is in the patient room. Immediately notifies the nursing staff if the patient requires assistance.
• 100% alignment with our business partner's company vision and Core Values: Be Compassionate, Authentic, Aspire, and Celebrate
• Patient Safety while monitoring multiple patients for extended periods of time for safety risks including but not limited to fall risk, elopement risk, pulling lines, and low to moderate suicide risk.
• Use proper phone/video etiquette when communicating with patients and staff by displaying effective customer service strategies.
• Capable of continuously monitoring up to 16 patients at one time and remains alert at all times while on duty.
• Ability to communicate effectively with patients using a microphone and a headset.
• Ensure that patient information is entered into the software correctly.
• Document required information per Continuous Virtual Monitoring protocol.
• Provide closed loop communication by following established protocols and channels of communication for handling routine and emergency situations.

Secondary Responsibilities

• Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use and report changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.
• Introduce yourself to the patient at the beginning of each shift and obtain report from their primary nurse being sure to verify monitoring indications
• Notify Virtual Health Manager when VPSS has completed A/V check to begin monitoring or when Continuous Video Monitoring is discontinued by RN.
• Notify Virtual Health Manager and bedside nurses caring for all Continuous Virtual Monitoring patients if experiencing system issues like downtime, video failure, etc. Contact help desk to resolve any technical issues.
• Participates in report with on-coming monitor staff when arriving for shift, and upon completion of shift. Reviews pertinent information and behaviors.
• Provides patients with explanations as necessary but does not counsel or provide opinions.
• Demonstrates safe work practice and attitude, follows safety rules, and works to prevent unsafe conditions and behaviors.
• Maintains patient dignity and privacy. Works collaboratively with leadership and care team members to maintain unit efficiency and patient care excellence.

Job Qualifications

• Graduate of any Health-related course:
• 4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)
• 2-year course (eg. Midwifery)
• Vocational Course (eg. Caregiver course thru TESDA)
• With recent experience in the hospital setting or any medical facility
• Demonstrates sound judgment and critical thinking skills.
• Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment
• Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit
• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills. Efficiency in multi-tasking and the ability to prioritize Willingness to work flexible hours to meet the needs of the department
• Must be willing to work in rotating shifts or US time zone.
• Must be willing to work in the office at Bridgetowne, QC

Preferences

• Familiar with basic Microsoft Windows operations and skilled in simple data entry
• Caregiving experience is a plus

Equal Employment Opportunity

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.