Virtual Patient Safety Specialist

Worldwide Resources Solutions Philippines Inc.; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Opportunities for promotion

Paid training

Promotion to permanent employee

Staff meals provided

Job summary

Worldwide Resource Solutions Philippines Inc. seeks a Virtual Patient Safety Specialist to monitor patients remotely from Bridgetowne, QC, assisting with safety risks and escalation according to protocol.

The role requires healthcare education, hospital experience, and ability to work rotating shifts, including US time zones, with a focus on compassionate patient care and precise data entry.

Qualifications

• Graduate of any health-related course
• 4-year course in nursing, physical therapy, pharmacy, etc.
• 2-year course (midwifery)
• Vocational course (Caregiver TESDA)
• With recent hospital or medical facility experience
• Sound judgment and critical thinking
• Knowledge of streaming video monitoring equipment and procedures
• Knowledge of unit-specific terminology
• Strong interpersonal and customer service skills; multitasking and flexible hours
• Willingness to work rotating shifts or US time zone
• Willing to work on-site at Bridgetowne, QC

Responsibilities

• Demonstrates understanding and proficiency of the software platform.
• Maintains visual observation of patients at all times and notifies staff when assistance is needed.
• Aligns with company vision and Core Values.
• Monitors safety risks including fall, elopement, lines, and suicide risk.
• Uses proper phone/video etiquette with patients and staff.
• Capable of monitoring up to 16 patients and staying alert.
• Communicates with patients via microphone and headset.
• Ensures patient information is entered into the software correctly.
• Documents required information per Continuous Virtual Monitoring protocol.
• Follows established protocols for closed loop communication in routine and emergencies.
• Recognizes signs of agitation and escalates communications as necessary.
• Introduces self and obtains shift report from primary nurse.
• Notifies Virtual Health Manager after A/V check or when monitoring ends.
• Notifies staff if system issues arise and contacts help desk.
• Participates in shift handover and reviews pertinent information and behaviors.
• Provides explanations to patients but does not counsel.
• Demonstrates safe work practices and maintains patient dignity.
• Collaborates with leadership to maintain unit efficiency and patient care excellence.

Skills

Interpersonal skills

Customer service

Communication skills

Multitasking

Flexible hours

Education

Graduate of health-related course

4-year health-related degree (Nursing/Physiotherapy/Pharmacy)

2-year health course (Midwifery)

Vocational course (TESDA caregiver)

Recent hospital/medical facility experience

Tools

Streaming/video monitoring equipment

Windows basics

Job description

The Virtual Patient Safety Specialist (VPSS) provides continuous monitoring of patients in clinical settings across multiple states in the United States via camera feeds. This position collaborates with administrative, technical, and clinical staff at various healthcare facilities to promote patient safety, especially those patients at risk of harm including suicidal patients as part of an observation spectrum. The VPSS will be responsible for real-time assessment of safety risks and intervention via a predetermined escalation algorithm.

Primary Responsibilities:

• Demonstrates understanding and proficiency of the use of the software platform.

• Maintains visual observation of patients at all times. Verbally redirects patients over a digital 2-way audio device that is in the patient room. Immediately notifies the nursing staff if the patient requires assistance.

• 100% alignment with our business partner's company vision and Core Values: Be Compassionate, Authentic, Aspire, and Celebrate

• Patient Safety while monitoring multiple patients for extended periods of time for safety risks including but not limited to fall risk, elopement risk, pulling lines, and low to moderate suicide risk.

• Use proper phone/video etiquette when communicating with patients and staff by displaying effective customer service strategies.

• Capable of continuously monitoring up to 16 patients at one time and remains alert at all times while on duty.

• Ability to communicate effectively with patients using a microphone and a headset.

• Ensure that patient information is entered into the software correctly.

• Document required information per Continuous Virtual Monitoring protocol.

• Provide closed loop communication by following established protocols and channels of communication for handling routine and emergency situations.

Secondary Responsibilities:

• Ability to accurately recognize signs of patient agitation, impulsiveness, pulling at lines/tubes, and/or illicit drug or alcohol use and report changes in patient behavior, and escalating communications as necessary using established protocols and best judgment.

• Introduce yourself to the patient at the beginning of each shift and obtain report from their primary nurse being sure to verify monitoring indications

• Notify Virtual Health Manager when VPSS has completed A/V check to begin monitoring or when Continuous Video Monitoring is discontinued by RN.

• Notify Virtual Health Manager and bedside nurses caring for all Continuous Virtual Monitoring patients if experiencing system issues like downtime, video failure, etc. Contact help desk to resolve any technical issues.

• Participates in report with on-coming monitor staff when arriving for shift, and upon completion of shift. Reviews pertinent information and behaviors.

• Provides patients with explanations as necessary but does not counsel or provide opinions.

• Demonstrates safe work practice and attitude, follows safety rules, and works to prevent unsafe conditions and behaviors.

• Maintains patient dignity and privacy. Works collaboratively with leadership and care team members to maintain unit efficiency and patient care excellence.

Job Qualifications:

• Graduate of any Health-related course:

• 4-year course (eg. Nursing, Physical Therapy, Pharmacy, etc.)

• 2-year course (eg. Midwifery)

• Vocational Course (eg. Caregiver course thru TESDA)

• With recent experience in the hospital setting or any medical facility

• Demonstrates sound judgment and critical thinking skills.

• Knowledge of, or ability to learn the function and use of the streaming video monitoring equipment

• Knowledge of, or ability to learn procedures and terminology applicable to the operations of the assigned work unit

• Must possess and demonstrate highly effective interpersonal, customer service, and communication skills. Efficiency in multi-tasking and the ability to prioritize Willingness to work flexible hours to meet the needs of the department

• Must be willing to work in rotating shifts or US time zone.

• Must be willing to work in the office at Bridgetowne, QC

Preferences:

• Familiar with basic Microsoft Windows operations and skilled in simple data entry

• Caregiving experience is a plus

EQUAL EMPLOYMENT OPPORTUNITY

Medical Solutions Business Services Philippines provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.

Data Privacy Disclaimer:

Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.

Purpose of Processing:

Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.

Types of Personal Data Collected:

We may collect and process the following types of personal data:

- Contact information (e.g., name, address, email address, phone number)

- Professional qualifications and work experience

- Educational background and certifications

- Employment history and references

- Any other information you voluntarily provide in your application

Legal Basis for Processing:

Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.

Data Retention:

Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

Disclosure of Personal Data:

Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.

Security of Personal Data:

We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Your Rights:

You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact @wwrsintl.com

Consent:

By submitting your application, you consent to the processing of your personal data as described in this privacy policy.

Benefits:

• Company events

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

• Staff meals provided

Work Location: In person