Healthcare Operations Director

Our Clients; Philippines; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Our Clients is seeking an experienced healthcare operations leader in the Philippines to oversee Virtual Safety Companion teams, ensuring patient monitoring aligns with US health system standards. The role includes credentialing oversight for non-delegated providers, and coordinating care delivery for designated covered lives.

You will lead, coach, and develop a high-performing team, serve as the primary liaison with US health system leaders, and drive continuous improvement and change

Qualifications

• Bachelor's degree in Nursing.
• Active and unrestricted Philippine Registered Nurse license (PRC).
• Minimum of seven (7) years in clinical healthcare leadership.
• Experience in a global captive center or shared services is preferred.

Responsibilities

• Provide operational leadership for Virtual Safety Companion teams.
• Ensure patient monitoring aligns with US health system protocols and safety standards.
• Oversee credentialing verification for non-delegated providers; ensure accuracy and compliance.
• Lead non-clinical care coordination: scheduling, navigation, and resource support.
• Coach and develop team members; set goals and conduct performance reviews.
• Act as liaison between GBS teams and US health system leaders.
• Promote engagement, accountability, collaboration, and continuous learning.
• Drive process improvements using metrics and stakeholder feedback.
• Lead change management initiatives with clear communication and resilience.
• Ensure compliance with quality, service, and regulatory standards.

Skills

Operational leadership

People management

Change management

Performance metrics

Education

Bachelor's in Nursing

Job description

• Provide operational leadership for Virtual Safety Companion teams, ensuring patient monitoring practices align with US health system protocols and safety standards.
• Oversee credentialing verification activities for non-delegated providers, ensuring accuracy, timeliness, and compliance with health system policies, accrediting body standards, and regulatory requirements.
• Lead non-clinical care coordination functions, including scheduling, patient navigation, and resource support, to ensure high-quality service delivery for designated covered lives.
• Manage, coach, and develop a team of professionals by setting goals, conducting performance reviews, and supporting career growth.
• Serve as the primary liaison between Global Business Services (GBS) teams and US health system leaders, ensuring clear communication, operational transparency, and alignment with business needs.
• Build and foster high-performing teams by promoting engagement, accountability, collaboration, and continuous learning.
• Drive process improvements and operational efficiency initiatives by leveraging best practices, performance metrics, and feedback from US stakeholders.
• Anticipate evolving business needs and implement operational improvements to support strategic objectives.
• Ensure compliance with established quality, service, and regulatory standards across all areas of responsibility.
• Lead change management initiatives, guiding teams through organizational transitions with effective communication, empathy, and resilience.

Requirements:

• Bachelor's degree in Nursing
• Active and unrestricted Philippine Registered Nurse (PHRN) license issued by the Professional Regulation Commission
• Minimum of seven (7) years of experience in clinical healthcare leadership
• Previous experience working in a global captive center or shared services environment