Virtual Patient Care Concierge & Scheduling Specialist

Go Lean Health; Compostela; On-site; PHP 431,000 - 517,000; Full time

Job summary

Go Lean Health in Cebu City, Cebu, Philippines is seeking a Virtual Medical Assistant – Patient Care Communications Specialist. You will be the first point of contact for patients, handling calls, texts, scheduling, and follow-ups to support a chiropractic clinic.

The role requires a polished, reliable individual with healthcare support experience, willing to work Saturdays, and using Mac OS devices. Expect $5-$6/hour with a 6-month performance-based increase.

Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information. Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Skills

Excellent spoken English

Healthcare support experience

High call volume handling

multitasking across channels

Patient service mindset

Punctual and reliable attendance

Mac OS device ownership

Reliable wired internet

Saturday availability

Tools

MacPractice

Weave

Solutionreach

Podium

Job description

Go Lean Health in Cebu City, Cebu, Philippines is seeking a Virtual Medical Assistant – Patient Care Communications Specialist. You will be the first point of contact for patients, handling calls, texts, scheduling, and follow-ups to support a chiropractic clinic.

The role requires a polished, reliable individual with healthcare support experience, willing to work Saturdays, and using Mac OS devices. Expect $5-$6/hour with a 6-month performance-based increase.