Virtual Medical Receptionist

GoLean Health; Pampanga; Remote; PHP 433,000 - 519,000; Full time

Job summary

GoLean Health is seeking a detail-oriented Virtual Medical Receptionist to support our US-based Neurology clinic. This remote role requires excellent communication, organization, and the ability to manage a high volume of calls, referrals, and admin tasks with accuracy.

You will handle appointment scheduling, prior authorizations, insurance verification, referrals, and patient inquiries, maintaining patient records in the EMR system. Prior experience in US healthcare and eCW is preferred.

Qualifications

• 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
• Experience with appointment scheduling, insurance verification, and patient communication.
• Familiarity with healthcare workflows, medical terminology, and EMR systems.

Responsibilities

• Coordinate and schedule patient appointments accurately and efficiently.
• Process medication prior authorization requests and communicate with insurers and providers.
• Verify patient insurance eligibility, coverage, and benefits prior to appointments.

Skills

Verbal & written communication

Organization

Time management

Attention to detail

Multitasking

Independence

High call volume

Education

1 year virtual medical assistant experience

Tools

eCW (eClinicalWorks)

EMR systems

Job description

Remote | Neurology Facility | 40 Hours/Week | $5-$6/hour

Overview

We are seeking a detail-oriented, proactive, and highly organized Virtual Medical Receptionist to support our busy US-based Neurology clinic. This role requires excellent communication skills, strong multitasking abilities, and experience working in a fast-paced healthcare environment. The ideal candidate can effectively manage competing priorities, provide exceptional patient support, and maintain accuracy while handling a high volume of calls, referrals, and administrative tasks.

Key Responsibilities

Appointment Scheduling

• Coordinate and schedule patient appointments accurately and efficiently.
• Manage appointment confirmations, reschedules, and cancellations.
• Maintain provider schedules and optimize appointment availability.

Prior Authorization (Medication)

• Process medication prior authorization requests.
• Communicate with insurance companies, pharmacies, providers, and patients regarding authorization status.
• Follow up on outstanding requests to ensure timely patient care.

Insurance Verification

• Verify patient insurance eligibility, coverage, and benefits prior to appointments.
• Document insurance information accurately within the EMR system.
• Identify and communicate any coverage limitations or issues.

Referral Handling

• Receive, process, and track incoming and outgoing patient referrals.
• Coordinate with referring providers, specialists, and insurance companies as needed.
• Ensure referral documentation is complete, accurate, and properly attached to patient records.
• Follow up on pending referrals to help facilitate continuity of care.

Patient Communication

• Answer inbound calls professionally and courteously.
• Respond to patient inquiries, appointment requests, and administrative concerns.
• Maintain excellent customer service while supporting a high call volume clinic environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to work independently while maintaining professionalism and accountability.
• Comfortable handling high call volumes and multiple administrative responsibilities simultaneously.

Qualifications

• Minimum of 1 year of experience as a Virtual Medical Assistant supporting a US-based clinic.
• Experience with appointment scheduling, insurance verification, and patient communication.
• Familiarity with healthcare workflows, medical terminology, and EMR systems.
• Experience managing referrals and coordinating patient care is preferred.

Preferred (Nice To Have)

• Experience using eClinicalWorks (eCW).
• Previous experience supporting a Neurology practice.
• Experience working in a busy clinic environment with high patient and call volumes.

This position is ideal for a Virtual Medical Assistant who thrives in a fast-paced healthcare setting, can confidently manage a high volume of patient interactions, and is committed to providing outstanding support to both patients and providers.