Virtual Call Center Agent (Outbound Market Research) - REMOTE PHILIPPINES

Smart Apartment Data; Philippines; À distance; PHP 213 000 - 255 000; Plein temps

Avantages offerts par ce poste

Fully remote setup

Structured training and growth within

Résumé du poste

Smart Apartment Data is seeking a Virtual Call Center Agent (Outbound Market Research) to conduct telephone research interviews and record results in our data collection system. You will seek and provide information to help clients meet multifamily industry needs.

Responsibilities include making research calls, updating property details, following scripts, and collaborating with teammates while maintaining quality and attendance standards.

Qualifications

• 6+ months of call center experience, preferably outbound calling or market research.
• Clear, conversational English and good reading comprehension.
• Basic computer, data entry, and typing skills.
• Own device and quiet workspace with stable internet.

Responsabilités

• Conduct research calls and accurately record property information.
• Verify and update details using available research tools.
• Follow scripts, data collection guidelines, and company procedures.
• Meet quality, productivity, and attendance standards.
• Collaborate with teammates and apply feedback.

Connaissances

Outbound calls

Market research

English proficiency

Data entry

Typing skills

Reliability

Coaching receptiveness

Description du poste

About The Role

The position of the Virtual Call Center Agent (Outbound Market Research) consists of conducting telephone research interviews and recording the results in our data collection system. Seek and provide information to help our clients meet with business needs in the multifamily industry.

Responsibilities

• Conduct research calls and accurately record property information
• Verify and update details using available research tools
• Follow scripts, data collection guidelines, and company procedures
• Meet quality, productivity, and attendance standards
• Collaborate with teammates and apply feedback

Requirements

• Based in the Philippines
• At least 6 months of call center experience, preferably in outbound calling, market research, or a similar role
• Clear, conversational English and good reading comprehension
• Confident, personable, reliable, and open to coaching
• Basic computer, data entry, and typing skills
• Own desktop or laptop, noise-canceling headset, and quiet workspace
• Stable internet with a backup connection; prepaid wireless modem accepted
• Available Monday-Friday, 11:00 p.m.-8:00 a.m. Philippine Time
• Comfortable making calls for extended periods

Benefits

• PHP 21,000 monthly salary
• Fully remote setup
• Structured training and growth within operations