Virtual Assistant - Onsite

Hammerjack Pty Ltd; Taguig; On-site; PHP 279,000 - 446,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a diligent Virtual Assistant to support client services in a US-hours graveyard shift. The role covers scheduling, calendar management, insurance verifications, and claims processing, with on-site work in Upper McKinley, Taguig.

The ideal candidate has a 4-year degree and BPO customer service experience, strong communication, analytical skills, and the ability to work independently and in a team.

Qualifications

• Graduates of any 4-year course are welcome to apply.
• Experience in a customer service field in the BPO industry is preferred.
• Has basic computer knowledge and good typing skills.
• Willing to work US hours – graveyard shift.
• Excellent communication skills in English.
• Analytical, organized and systematic in approach.
• Process oriented and able to follow strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.
• Willing to work on-site at Upper McKinley, Taguig.

Responsibilities

• Provide scheduling and calendar management services for clients.
• Verify insurance coverage and benefits; arrange needed verifications.
• Handle correspondence and communications with clients and providers.
• Pre-exam verification of insurance eligibility, benefits and coverage.
• Secure treatment authorization when required.
• Submit claims, respond to denials, and resolve EOB issues.
• Identify and resolve common billing issues.
• Answer patient inquiries and manage phone lines; schedule and confirm appointments.
• Process mail by posting to the EHR and track follow-ups.

Skills

Communication skills

Customer service

Analytical thinking

Organized

Process oriented

Team player

Self-motivation

Education

4-year degree

Tools

Basic computer knowledge

Job description

Job Description

The Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What We Are Looking For

• Graduate of any 4 year course
• Experience in a customer service field in the BPO industry
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (Upper McKinley, Taguig)