Virtual Assistant (On-Site)

Ameritel BPO Services; Angeles; On-site; PHP 223,200 - 390,600; Full time

Benefits offered by this job

Attendance bonus

Performance bonuses

Fixed shift and rest days

Weekly and Monthly Incentives

40,000 Annual Perfect Attendance Bonus

Job summary

A leading BPO company in Pampanga seeks energetic customer service representatives to handle inquiries and provide support. Responsibilities include handling outbound calls, responding to customer queries via various platforms, and updating customer records. Ideal candidates should be proficient in English and possess interpersonal skills. The role offers a salary package of 20,000 - 35,000 PHP along with a range of performance bonuses and a stress-free work environment.

Qualifications

• Proficient in English language (fluent and conversational).
• Previous VA or BPO campaign experience preferred.
• Ability to manage social media activities.

Responsibilities

• Handle outbound customer calls and inquiries.
• Respond to customer inquiries via email and chat.
• Provide accurate product and service information.
• Resolve inquiries while ensuring positive customer experience.
• Update customer records and document interactions.

Skills

Coachable

Fluent in English

Interpersonal skills

Rapport building

Computer literate

Social media knowledge

Education

College degree (with or without)

Job description

Job's Video Description: https://youtu.be/PRzPqCtT0E4

Job Description

• Handle outbound customer calls to address inquiries, concerns, requests, and appointment setting.
• Respond to customer inquiries via email, chat, or other platforms in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer inquiries effectively while maintaining a positive customer experience.
• Update customer records and document interactions in the CRM or ticketing system.
• Meet individual and team performance metrics, including call handling time, resolution rates, and response times.
• Collaborate with team members to improve processes and deliver exceptional service.
• manage all social media activities for the clients needs

Requirements

• Coachable
• Proficient in English language (fluent and conversational)
• Interpersonal and rapport building skills
• Previous VA experience preferred or any BPOcampaign experience
• Computer literate
• With or without Experience
• With or without college degree
• have a general idea of how social media sites/apps work

Benefits

• 20,000 -35,000 Salary package
• Attendance bonus
• Performance bonuses
• Fixed shift and rest days
• Simple tasks with high pay
• Huge bonuses!
• 40,000 Annual Perfect Attendance Bonus
• Weekly and Monthly Incentives
• Fixed Schedule and WEEKENDS ARE ALWAYS OFF
• OFF Days duringUSA Holidays
• Stress‑free easy job that offers work‑life balance

IMPORTANT: This is on site work, not remote. If you are unable to work on site at our only location in Clark Pampanga then you will be ineligible for this position.