Virtual Assistant - Onsite

eData Services US, L.L.C.; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

eData Services US, L.L.C. invites applications for a Virtual Assistant to manage scheduling, calendar tasks, verify insurance coverage, and handle correspondence. The role emphasizes accuracy, timeliness, and patient communication.

The candidate should have a 4-year degree, BPO experience, excellent communication, and be able to work US graveyard hours on-site at Upper McKinley, Taguig. Joining this team means reliable, process-driven support for healthcare clients.

Qualifications

• Graduate of any 4 year course.
• Experience in a customer service field in the BPO industry.
• Willing to work US hours - graveyard shift.
• Excellent communication skills.
• Analytical, organized, and systematic.
• Process oriented and follow strict timelines.
• Able to work with very minimal supervision.
• Must be a good team player.

Responsibilities

• Pre-exam verification of insurance eligibility, benefits and coverage.
• Securing treatment authorization.
• Submitting claims, responding to claim denials, and resolving EOB issues.
• Identifying and finding solutions for common billing issues.
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff.
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up.

Skills

Customer service

Communication skills

Analytical

Team player

US hours support

Education

4-year degree

Job description

Job Description

The Virtual Assistant is responsible for the delivery of services or projects as contracted by the Client. The services or projects include scheduling and calendar management, verification of insurance coverage and benefits, dealing with correspondences.

• Pre-exam verification of insurance eligibility, benefits and coverage
• Securing treatment authorization
• Submitting claims, responding to claim denials, and resolving EOB issues
• identifying and finding solutions for common billing issues
• Managing the phones by responding to patient inquiries, scheduling, taking pre-exam histories, confirming appointments, and transferring calls to your other staff
• Processing mail by posting it to the EHR and overseeing the appropriate follow-up

What We Are Looking For

• Graduate of any 4 year course
• Experience in a customer service field in the BPO industry
• Has basic computer knowledge
• Willing to work US hours-graveyard shift
• Excellent communication skills
• Analytical, organized, and systematic
• Process oriented and follow strict timelines
• Able to work with very minimal supervision
• Must be a good team player
• Must be willing to work on-site (Upper McKinley, Taguig)