Virtual Assistant & Chat Support Representative

School Of Virtual Assistance (SOVA); Philippines; Hybrid; PHP 223,000 - 379,000; Full time

Job summary

School Of Virtual Assistance (SOVA) is hiring a dedicated Virtual Assistant & Chat Support Representative in the Philippines. You will handle customer inquiries, assist in closing sales, and support day-to-day administrative tasks for a fast-growing gadget rental business.

Excellent written communication and multitasking are essential. Experience with Facebook Messenger and Instagram is a plus; remote collaboration with a small team is expected.

Qualifications

• Experience in chat support or customer service.
• Experience in closing sales.
• Strong written communication skills and a customer-friendly approach.
• Familiarity with Facebook Messenger, Instagram, and online selling platforms.
• Ability to multitask and prioritize tasks efficiently.
• Proficient in using Google Workspace (Docs, Sheets, Drive) and other online tools.
• Self-motivated and capable of working independently.

Responsibilities

• Chat Support & Sales: respond to inquiries, provide product information, assist customers through rental process and close sales.
• Coordinate bookings and guide customers toward successful transactions.
• Maintain clear records of customer interactions, bookings, and inquiries.
• Book and coordinate couriers for shipping and returns; manage logistics.

Skills

Chat support

Sales closing

Customer service

Multitasking

Google Workspace

Tools

Facebook Messenger

Instagram

Google Docs/Sheets/Drive

Job description

Responsibilities:

• Chat Support & Sales
• Respond to customer inquiries via Meta Business Suite or ManyChat, provide accurate product information, and assist customers throughout the rental process.
• Close sales and encourage potential customers to book or rent, guiding them toward successful transactions.
• Maintain clear and accurate records of customer interactions, bookings, and inquiries.
• Book and coordinate couriers for shipping and returns, ensuring smooth logistics.
• Handle customer escalations professionally, including de-escalating upset renters, resolving issues, and assessing and charging renters for damages or missing items based on company guidelines with clear and calm communication.
• Virtual Assistant Tasks
• Manage and organize emails, schedules, and documents
• Handle data entry and update records as needed
• Perform other administrative tasks as assigned

Qualifications:

• Experience in chat support or customer service.
• Experience in closing sales.
• Strong written communication skills and a customer-friendly approach.
• Familiarity with Facebook Messenger, Instagram, and online selling platforms.
• Ability to multitask and prioritize tasks efficiently.Proficient in using Google Workspace (Docs, Sheets, Drive) and other online tools
• Self-motivated and capable of working independently.

Open Slots: 2

We’re Hiring — Accepting New Applicants!

We’re a fast-growing gadget rental business looking for a dedicated Virtual Assistant & Chat Support Representative to join our team!

In this role, you’ll handle customer inquiries, assist in closing sales, and support day-to-day administrative tasks. If you have experience in online customer service, sales, or virtual assistance and genuinely enjoy helping people, we’d love to hear from you.

We’re excited to meet our next team member!