VIP Relationships Lead: Growth & Operations

Ninja Van; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Ninja Van is seeking a Head of Relationship to manage VIP accounts in the Philippines. You will oversee the Partnerships/Relationship Sales Team, ensure SLA adherence, and drive growth through strategic cross-selling within the existing client portfolio.

You will mentor Account Managers and Account Executives, coordinate with Sales and Operations, and monitor performance metrics to report to the Unit Head. This is a senior leadership role in a fast-paced logistics environment.

Qualifications

• 5–8 years of experience in account or relationship management.
• Background in logistics, supply chain, e-commerce, or freight operations.
• Strong knowledge of e-commerce and/or social commerce.
• Proficient with data analysis, spreadsheets, and performance metrics.
• Strong leadership, communication, and collaboration skills.

Responsibilities

• Build and maintain relationships with VIP accounts and understand their shipment needs.
• Manage day-to-day shipper operations including booking, pickup coordination, and delivery monitoring.
• Ensure shipments meet SLAs, SOPs, lead times, and quality standards.
• Lead the Partnerships/Relationship Sales Team and align KPI targets.
• Drive growth through cross-selling and upselling within existing customers.
• Develop partnership and go-to-market initiatives with Sales and Operations.
• Monitor volume, revenue, and service performance; report to Unit Head.
• Oversee account performance including billing, claims, and ops concerns.
• Track market trends to support strategic decisions.
• Coach Account Managers and Account Executives in regular sessions.

Skills

Account management

Relationship management

Leadership

Data analysis

Tools

Spreadsheets

Job description

Ninja Van is seeking a Head of Relationship to manage VIP accounts in the Philippines. You will oversee the Partnerships/Relationship Sales Team, ensure SLA adherence, and drive growth through strategic cross-selling within the existing client portfolio.

You will mentor Account Managers and Account Executives, coordinate with Sales and Operations, and monitor performance metrics to report to the Unit Head. This is a senior leadership role in a fast-paced logistics environment.