Head of VIP Relationships & Growth

Ninja Van PH; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Ninja Van PH is seeking a Head of Relationship to oversee VIP accounts, monitor performance, and ensure KPIs are met. You will act as a high-level escalation point for complex issues and lead a team responsible for relationship management, billing, and service quality.

The role focuses on building deep account understanding, coordinating with Sales and Operations, and driving growth through cross-selling and strategic partnerships.

Qualifications

• 5–8 years of experience in Account Management, Relationship Management, or Stakeholder Management.

Responsibilities

• Build and maintain strong relationships with existing VIP accounts by understanding shipment handling and business needs.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
• Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity, sales activities, and KPI alignment.
• Drive business growth through cross-selling and upselling opportunities within the existing customer portfolio.
• Develop and execute partnership, business development, and go-to-market initiatives with Sales and Operations teams.
• Monitor key business metrics such as volume, ASP, revenue, and service performance; provide regular reports to the Unit Head.
• Manage overall account performance, including shipment flow, billing, claims, and operational concerns.
• Monitor market trends and competitor activity to support strategic decision-making.
• Coach and develop Account Managers and Account Executives through regular performance and alignment sessions.

Skills

Data analysis

Leadership

Communication

Collaboration

Fast-paced work

Job description

Ninja Van PH is seeking a Head of Relationship to oversee VIP accounts, monitor performance, and ensure KPIs are met. You will act as a high-level escalation point for complex issues and lead a team responsible for relationship management, billing, and service quality.

The role focuses on building deep account understanding, coordinating with Sales and Operations, and driving growth through cross-selling and strategic partnerships.