VIP Relationships & Growth Director

Ninja Mart; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Ninja Mart is seeking a Head of Relationship to provide exceptional support for VIP accounts in Manila. You will monitor performance health, ensure KPIs are met, and act as the senior escalation point for complex issues.

You will lead the Partnerships/Relationship Sales Team, manage daily shipper operations, and drive growth through cross-selling within the existing portfolio. Strong leadership and data skills are essential.

Qualifications

• 5–8 years of experience in account/relationship management.
• Background in logistics, supply chain, e-commerce, retail, or freight operations.
• Strong knowledge of e-commerce and/or social commerce.
• Comfortable with data analysis, spreadsheets, and performance metrics.

Responsibilities

• Build and maintain strong relationships with VIP accounts and understand their shipment handling and business needs.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet SLAs, SOPs, lead times, and quality standards.
• Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity and KPI alignment.
• Drive business growth through cross-selling and upselling within the existing customer portfolio.
• Develop and execute partnership, business development, and go-to-market initiatives with Sales and Operations.
• Monitor key business metrics such as volume, ASP, revenue, and service performance; report to Unit Head.
• Oversee account performance including shipment flow, billing, claims, and operational concerns.
• Monitor market trends and competitor activity to support strategic decisions.
• Coach and develop Account Managers and Account Executives through regular performance sessions.

Skills

Relationship management

Account management

Leadership

Data analysis

Communication

Collaboration

Job description

Ninja Mart is seeking a Head of Relationship to provide exceptional support for VIP accounts in Manila. You will monitor performance health, ensure KPIs are met, and act as the senior escalation point for complex issues.

You will lead the Partnerships/Relationship Sales Team, manage daily shipper operations, and drive growth through cross-selling within the existing portfolio. Strong leadership and data skills are essential.