VIP Relationships & Growth Lead

Ninja Van PH; Pateros; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Ninja Van Philippines is seeking a Head of Relationship to provide exceptional support for VIP accounts under the Unit. You will monitor account performance and operational health to ensure contractual and commercial KPIs are met, while serving as a high-level escalation point for complex issues.

The role leads the Partnerships/Relationship Sales Team, coordinating with Sales and Operations to drive growth and ensure service excellence across shipments and customer relationships.

Qualifications

• 5–8 years of experience in account/relationship management or stakeholder management.
• Background in logistics, supply chain, e-commerce, retail, or freight operations preferred.
• Strong knowledge of e-commerce and/or social commerce.

Responsibilities

• Build and maintain strong relationships with VIP accounts and monitor performance.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet SLAs, SOPs, lead times, and quality standards.
• Lead the Partnerships/Relationship Sales Team and align KPIs across teams.
• Drive growth through cross-selling and upselling within existing customers.
• Develop partnership, business development, and go-to-market initiatives with Sales and Ops teams.
• Monitor business metrics and provide regular reports to Unit Head.
• Oversee shipment flow, billing, claims, and operational concerns.
• Track market trends and competitor activity to inform decisions.
• Coach and develop Account Managers and Account Executives.

Skills

Relationship management

Account management

Leadership

Data analysis

Job description

Ninja Van Philippines is seeking a Head of Relationship to provide exceptional support for VIP accounts under the Unit. You will monitor account performance and operational health to ensure contractual and commercial KPIs are met, while serving as a high-level escalation point for complex issues.

The role leads the Partnerships/Relationship Sales Team, coordinating with Sales and Operations to drive growth and ensure service excellence across shipments and customer relationships.