Enterprise Relationship Lead - Logistics & Growth

Ninja Van; Taguig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Ninja Van is seeking a seasoned Account Manager based in the Philippines to cultivate and expand relationships with major corporate clients. You will drive retention, identify upsell opportunities, and collaborate with Sales and Operations to ensure exceptional service and onboarding success.

You will engage with senior client stakeholders, lead meetings, and deliver performance updates while mentoring junior relationship executives in a fast-paced logistics environment.

Qualifications

• 7–10 years of experience in account management, relationship management, sales, or business development.
• Proven experience managing major or enterprise corporate accounts.
• Strong communication, negotiation, and relationship-building skills.

Responsibilities

• Manage and grow relationships with key corporate clients.
• Drive client retention, account growth, and revenue.
• Identify and develop upselling and cross-selling opportunities.
• Build strong relationships with key client stakeholders and decision-makers.
• Lead client meetings, business reviews, and account discussions.
• Work with internal teams to resolve client concerns, service issues, and escalations.
• Monitor account performance, service levels, claims, and billing.
• Coordinate with Sales and Operations teams on client onboarding and business opportunities.
• Provide account updates, performance reports, and recommendations to management.
• Coach and support Relationship Executives in managing client accounts.

Skills

Account management

Relationship building

Negotiation

Education

Bachelor’s degree in Business/Marketing/Sales

Job description

Ninja Van is seeking a seasoned Account Manager based in the Philippines to cultivate and expand relationships with major corporate clients. You will drive retention, identify upsell opportunities, and collaborate with Sales and Operations to ensure exceptional service and onboarding success.

You will engage with senior client stakeholders, lead meetings, and deliver performance updates while mentoring junior relationship executives in a fast-paced logistics environment.