VIP Relationships & Growth Leader

Ninja Va; Pateros; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Ninja Va in the Philippines seeks a Head of Relationship to oversee VIP accounts, monitor performance, and ensure contractual KPIs are met. This role serves as a high-level escalation point for resolving complex issues.

You will lead the Partnerships/Relationship Sales Team, drive cross-selling initiatives, and coordinate with Sales and Operations to grow the business while maintaining service excellence. Strong data analysis, leadership, and logistics experience are required.

Qualifications

• 5-8 years of experience in Account Management, Relationship Management, or Stakeholder Management.
• Background in logistics, supply chain, e-commerce, retail, or freight operations is preferred.
• Strong knowledge of e-commerce and/or social commerce.
• Comfortable with data analysis, spreadsheets, and performance metrics.
• Strong leadership, communication, and collaboration skills in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with VIP accounts and understand their shipment needs.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet SLAs, SOPs, lead times and quality standards.
• Lead the Partnerships/Relationship Sales Team and align KPI and productivity.
• Drive growth through cross-selling and upselling within existing customers.
• Develop go-to-market initiatives with Sales and Operations teams.
• Monitor metrics such as volume, ASP, revenue, and service performance; report to Unit Head.
• Oversee account performance including shipment flow, billing, claims, and concerns.
• Monitor market trends to support strategic decisions.
• Coach and develop Account Managers and Account Executives.

Skills

Account management

Leadership

Data analysis

Communication

Tools

Excel

Job description

Ninja Va in the Philippines seeks a Head of Relationship to oversee VIP accounts, monitor performance, and ensure contractual KPIs are met. This role serves as a high-level escalation point for resolving complex issues.

You will lead the Partnerships/Relationship Sales Team, drive cross-selling initiatives, and coordinate with Sales and Operations to grow the business while maintaining service excellence. Strong data analysis, leadership, and logistics experience are required.