Head of Relationship

Ninja Van; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Ninja Van is seeking a Head of Relationship to manage VIP accounts in the Philippines. You will oversee the Partnerships/Relationship Sales Team, ensure SLA adherence, and drive growth through strategic cross-selling within the existing client portfolio.

You will mentor Account Managers and Account Executives, coordinate with Sales and Operations, and monitor performance metrics to report to the Unit Head. This is a senior leadership role in a fast-paced logistics environment.

Qualifications

• 5–8 years of experience in account or relationship management.
• Background in logistics, supply chain, e-commerce, or freight operations.
• Strong knowledge of e-commerce and/or social commerce.
• Proficient with data analysis, spreadsheets, and performance metrics.
• Strong leadership, communication, and collaboration skills.

Responsibilities

• Build and maintain relationships with VIP accounts and understand their shipment needs.
• Manage day-to-day shipper operations including booking, pickup coordination, and delivery monitoring.
• Ensure shipments meet SLAs, SOPs, lead times, and quality standards.
• Lead the Partnerships/Relationship Sales Team and align KPI targets.
• Drive growth through cross-selling and upselling within existing customers.
• Develop partnership and go-to-market initiatives with Sales and Operations.
• Monitor volume, revenue, and service performance; report to Unit Head.
• Oversee account performance including billing, claims, and ops concerns.
• Track market trends to support strategic decisions.
• Coach Account Managers and Account Executives in regular sessions.

Skills

Account management

Relationship management

Leadership

Data analysis

Tools

Spreadsheets

Job description

The Head of Relationship is responsible for providing exceptional support to the assigned VIP accounts under the Unit. He or she is expected to monitor the accounts’ overall performance and operational health to ensure that the desired contractual and commercial KPIs are met. This role will serve as a high-level escalation point for associates in handling and resolving more complex issues or concerns.

Key Responsibilities

• Build and maintain strong relationships with existing VIP accounts by developing a deep understanding of their shipment handling and business needs.
• Manage day-to-day shipper operations including booking, pickup coordination, delivery monitoring, and issue resolution.
• Ensure shipments meet agreed SLAs, SOPs, lead times, and quality standards.
• Lead and manage the Partnerships/Relationship Sales Team, ensuring productivity, sales activities, and KPI alignment.
• Drive business growth through cross-selling and upselling opportunities within the existing customer portfolio.
• Develop and execute partnership, business development, and go-to-market initiatives in coordination with Sales and Operations teams.
• Monitor key business metrics such as volume, ASP, revenue, and service performance; provide regular reports and updates to the Unit Head.
• Manage overall account performance, including shipment flow, billing, claims, and operational concerns.
• Monitor market trends and competitor activity to support strategic decision-making.
• Coach and develop Account Managers and Account Executives through regular performance and alignment sessions.

Qualifications

• 5–8 years of experience in Account Management, Relationship Management, or Stakeholder Management.
• Background in logistics, supply chain, e-commerce, retail, or freight operations is preferred.
• Strong knowledge of e-commerce and/or social commerce.
• Comfortable with data analysis, spreadsheets, and performance metrics.
• Strong leadership, communication, and collaboration skills in a fast-paced environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.