VIP Medical Concierge & Care Access Lead

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC.; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC. is seeking an Executive Concierge Officer to provide VIP members with personalized, end-to-end healthcare support.

You will coordinate medical availments, engage with providers, assist with claims processing, and ensure a superior customer experience at all times. You will strengthen client retention and generate business opportunities through exceptional service delivery and proactive relationship management with hospitals, doctors, and

Qualifications

• Requires a four-year degree or equivalent.
• 1–3 years familiarity with diagnoses and laboratory procedures.
• Strong communication and interpersonal skills; detail-oriented and proactive.

Responsibilities

• Serve as the primary contact for VIP members and PPTC clients; manage inquiries and provide proactive updates to ensure a seamless experience.
• Coordinate outpatient and inpatient availments, LOA processing, appointments, and liaise with providers and internal teams; monitor cases from availment to claims.
• Assist members with claims-related inquiries; coordinate with departments and ensure complete submission of requirements.
• Conduct outbound calls to introduce products and services, qualify prospects, schedule appointments, and refer leads to appropriate teams.
• Build and maintain productive relationships with providers, hospitals, doctors, clients, and internal stakeholders to ensure service delivery.
• Perform additional tasks as assigned while remaining aligned with current responsibilities.

Skills

Healthcare knowledge

Customer service

Communication skills

Claims processing

Relationship management

Education

Four-year degree

Job description

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC. is seeking an Executive Concierge Officer to provide VIP members with personalized, end-to-end healthcare support.

You will coordinate medical availments, engage with providers, assist with claims processing, and ensure a superior customer experience at all times. You will strengthen client retention and generate business opportunities through exceptional service delivery and proactive relationship management with hospitals, doctors, and