Global Luxury Lifestyles Concierge & Client Care

International SOS; Mandaluyong; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Birthday Cash Gift – 1,000 PHP

Christmas Gift – 4,000 PHP

Clothing allowance – 5,000 PHP

Group Life and Personal Accident Insurance

Retirement plan

Job summary

International SOS is seeking a Lifestyles Concierge in Mandaluyong, Philippines, dedicated to providing high-quality concierge services to our diverse clientele. The role involves managing client requests, ensuring positive customer experiences, and delivering services in line with contractual agreements.

The ideal candidate will have a background in customer service, particularly in luxury sectors, along with excellent bilingual communication skills. An array of benefits includes cash gifts and a retirement plan, affirming our commitment to our employees' well-being.

Qualifications

• Excellent written and oral English language skills.
• Ability to assist members in multiple languages.
• Experience in luxury travel, hospitality, or customer service.

Responsibilities

• Fulfill high-profile client requests and demo tasks.
• Handle escalated customer service issues discreetly.
• Ensure positive customer experiences and provide accurate information.

Skills

Customer service experience

Problem-solving

Communication

Customer rapport building

Education

Bachelor's degree in hospitality or travel/tourism

Job description

International SOS is seeking a Lifestyles Concierge in Mandaluyong, Philippines, dedicated to providing high-quality concierge services to our diverse clientele. The role involves managing client requests, ensuring positive customer experiences, and delivering services in line with contractual agreements.

The ideal candidate will have a background in customer service, particularly in luxury sectors, along with excellent bilingual communication skills. An array of benefits includes cash gifts and a retirement plan, affirming our commitment to our employees' well-being.