Health Benefits & Care Concierge

Optum, a UnitedHealth Group Company; Quezon City; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Market Competitive Pay Levels

Retirement Plan

Medical Plan (HMO) from Day 1 of emplo

Dental, Medical, and Optical Reimburse

Life and Disability Insurance

Paid Time-Off Benefits

Sick Leave Conversion

Tuition Fee Reimbursement

Employee Assistance Program (EAP)

Annual Performance Based Merit Increas

Employee Recognition

Training and Staff Development

Employee Referral Program

Employee Volunteerism Opportunity

Job summary

Optum is recruiting in the Philippines for roles focused on delivering exceptional customer service to health plan members. The team educates customers about benefits, guides plan choices, schedules appointments, and connects them with internal experts as needed.

Members receive real-time resolutions and thorough follow-up. The role emphasizes clear communication, multi-tasking, and a commitment to supporting patients and providers with care and efficiency.

Qualifications

• Graduate of any course, with or without International BPO voice experience.
• College undergraduate with at least 6 months of International BPO voice experience.
• High school graduate with at least 24 months of International BPO voice experience.
• Good communication skills.
• Ability to multi-task.
• Willingness to report to UP Ayala Technohub, QC.
• Willingness to work on shifting schedules.

Responsibilities

• Address customer inquiries and issues by identifying their needs, including questions about benefits, eligibility, and claims.
• Educate customers on consumer-driven health care topics to help them manage their health and well-being.
• Assist in selecting the best benefit plan options and choosing quality care providers.
• Act on behalf of customers to assist with appointment scheduling or connect them with internal specialists when needed.
• Provide real-time resolutions or follow up comprehensively and promptly with members.

Skills

Good communication skills

Ability to multi-task

Education

Graduate of any course

College undergraduate with BPO experience

High school graduate with call center experience

Job description

Optum is recruiting in the Philippines for roles focused on delivering exceptional customer service to health plan members. The team educates customers about benefits, guides plan choices, schedules appointments, and connects them with internal experts as needed.

Members receive real-time resolutions and thorough follow-up. The role emphasizes clear communication, multi-tasking, and a commitment to supporting patients and providers with care and efficiency.