Medical Concierge Officer

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC.; Makati; Vor Ort; PHP 420.000 - 640.000; Vollzeit

Zusammenfassung

ETIQA LIFE AND GENERAL ASSURANCE PHILIPPINES, INC. is seeking an Executive Concierge Officer to provide VIP members with personalized, end-to-end healthcare support.

You will coordinate medical availments, engage with providers, assist with claims processing, and ensure a superior customer experience at all times. You will strengthen client retention and generate business opportunities through exceptional service delivery and proactive relationship management with hospitals, doctors, and

Qualifikationen

• Requires a four-year degree or equivalent.
• 1–3 years familiarity with diagnoses and laboratory procedures.
• Strong communication and interpersonal skills; detail-oriented and proactive.

Aufgaben

• Serve as the primary contact for VIP members and PPTC clients; manage inquiries and provide proactive updates to ensure a seamless experience.
• Coordinate outpatient and inpatient availments, LOA processing, appointments, and liaise with providers and internal teams; monitor cases from availment to claims.
• Assist members with claims-related inquiries; coordinate with departments and ensure complete submission of requirements.
• Conduct outbound calls to introduce products and services, qualify prospects, schedule appointments, and refer leads to appropriate teams.
• Build and maintain productive relationships with providers, hospitals, doctors, clients, and internal stakeholders to ensure service delivery.
• Perform additional tasks as assigned while remaining aligned with current responsibilities.

Kenntnisse

Healthcare knowledge

Customer service

Communication skills

Claims processing

Relationship management

Ausbildung

Four-year degree

Jobbeschreibung

The primary responsibility of the Executive Concierge Officer is to provide VIP members with personalized, end-to-end healthcare support by coordinating medical availments, facilitating provider engagement, assisting with claims processing, and ensuring the timely delivery of services with a superior customer experience at all times.

The role also contributes to enhancing customer satisfaction, strengthening client retention, generating business opportunities, and reinforcing the company's competitive position through exceptional service delivery and relationship management.

Duties & Responsibilities

• Serves as the primary point of contact for VIP members and PPTC clients by managing inquiries, requests, concerns, service escalations, and providing proactive updates to ensure a seamless customer experience.

• Coordinate outpatient and inpatient availments, facilitate LOA processing, arrange appointments, liaise with providers and internal stakeholders, and monitor cases from availment through claims assistance.

• Assist members with claims-related inquiries, coordinate with relevant departments, monitor claim status, and ensure complete and accurate submission of requirements.

• Conduct outbound calls, introduce company products and services, qualify prospects, schedule appointments, and endorse potential clients to the appropriate business teams.

• Build and maintain productive relationships with providers, hospitals, doctors, clients, and internal teams to ensure effective coordination and service delivery.

• Other tasks may be assigned, provided it will not be in conflict with current assigned job. Being responsive to all email related concerns.

Qualifications

Graduate of any four-year course, preferably medical related courses and marketing.

1-3 years familiarity on diagnoses and laboratory procedures, mathematical skills, excellent communication (verbal and written). Computer literate, interpersonal communication skills, preferably with group insurance or HMO experience, with customer relationship management experience; attention to details, has initiative and requires less supervision)