VIP Guest Experience Concierge

NUSTAR Resort; Cebu City; On-site; PHP 223,000 - 446,000; Full time

Job summary

NUSTAR Resort seeks an enthusiastic VIP Host to build relationships with top VIP guests and deliver personalized gaming experiences in Cebu City. You will coordinate reservations, transportation, and memberships, ensuring service levels meet the casino's marketing standards.

The role requires strong communication, hospitality experience, and the ability to handle high-pressure situations with a positive, customer-driven attitude. Join a dynamic team focused on premium guest satisfaction.

Qualifications

• Associates degree in hospitality; hotel management is advantageous.
• Catering or hospitality experience is advantageous.
• Strong writing, verbal, and public speaking skills.

Responsibilities

• Build professional relationship with top VIP guests and offer them service excellence and memorable gaming experience
• Responsible for performing excellent customer service at all times by creating a personalized entertainment experience to all players and ensuring the quality of service provided to all customer is in accordance with the NUSTAR Casino established marketing strategy.
• Must form good relationships with co-workers, International Marketing, Business Development and Junket teams.
• Responsible for VIP players hotel reservations, accommodation and transportation (air and land).
• Record all VIP players into the system. Providing membership card to the VIP patrons. Manifest check for overseas players for PAGCOR requirements and submission.
• Handles VIP guest concerns and request. Resolves issues efficiently and effectively.
• Assist VIP players to open and closed programs
• To assist gaming management as a liaison between guests and gaming personnel where required.
• Able to track chip in / chip out of the patrons.
• Monitor players activities in the gaming area.
• Assist guests with buy-in, turnover or recording of such turnover as stipulated by VIP Services management.
• Must perform a VIP settlement program accurately. This is for all VIP segments premium, casual and fixed junkets.
• Attends to customer’s needs and resolves customer complaints by providing service recovery as and when required.

Skills

Public speaking

Verbal communication

Interpersonal skills

Time management

Stress management

Adaptability

Customer service mindset

Education

Associates degree in hospitality

Job description

NUSTAR Resort seeks an enthusiastic VIP Host to build relationships with top VIP guests and deliver personalized gaming experiences in Cebu City. You will coordinate reservations, transportation, and memberships, ensuring service levels meet the casino's marketing standards.

The role requires strong communication, hospitality experience, and the ability to handle high-pressure situations with a positive, customer-driven attitude. Join a dynamic team focused on premium guest satisfaction.