Host, Premium Services

Solaireresort

Parañaque

On-site

PHP 360,000 - 600,000

Full time

14 days+

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Benefits offered by this job

Complimentary F&B Vouchers

Room Stays

Limousine Services

Job summary

A premier entertainment venue in Metro Manila seeks a dedicated VIP Guest Service Associate to ensure exceptional service for VIP guests. Responsibilities include meeting guest needs, building relationships, and managing reservations. Candidates should possess strong customer service skills and a college-level education, with at least one year of experience in the casino industry being preferred. This role offers opportunities to enhance customer satisfaction and promote engagement through various services and perks.

Qualifications

At least 1 year of guest service experience in the casino industry.
Ability to build rapport with customers.
Willingness to work in a fast-paced environment.

Responsibilities

Ensure VIP guest needs are met on the floor.
Build a strong network with customers.
Anticipate and resolve customer needs and problems.
Anticipates customers’ needs and problems and resolves them immediately.
Finds valuable customers on the floor and ensures a high level of service is rendered.
Reports any incidents to the Premium Services Shift Manager.
Protects confidentiality of all company files and documents under their control.
Notifies Shift Manager/Manager of suspicious activity in a timely manner.
Offers complimentary F&B vouchers, room stays, limousine services, and other perks based on player activity.
Assist with Table, Slots & Salon reservations of on-floor VIP guests.
Prepares and updates Arrivals and Departures of Players and makes hotel room reservations for players.
Updates reservations of hotel rooms for players and airport transfers.
Record and update Player 360 system with all guests' interactions and preferences.
Manages Trackable Action Tasks (TATs).
Invites and encourages potential players to participate in promotions and events.
Gathers feedback from patrons to enhance events and promotions.

Skills

Customer service

Networking

Problem-solving

Multitasking

Education

College level education

Job description

State/Province National Capital Region (Manila)
Country Philippines

Job Description

Ensures on floor VIP guest needs are being met and handled properly.
Identify good and regular customers and provide a high standard of customer service to generate re-visitation ofthe customer.
Builds a strong network/rapport with customers for acquisitions, growth, and retention.
Anticipates customers’ needs and problems and resolves them immediately.
Finds valuable customers on the floor and ensures a high level of service is rendered.
Reports any incidents to the Premium Services Shift Manager.
Protects the confidentiality of all company files and documents under their immediate control.
Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers.
Notifies Shift Manager/Manager of any suspicious or unusual activity and/or transactions in a timely andresponsible manner.
Offers complimentary F&B Vouchers, Room Stays, Limousine Services, and other perks based on player gamingactivity.
Assist with Table, Slots & Salon reservations of on-floor VIP guests.
Prepares and updates Arrivals and Departures of Players/ make reservations for hotel rooms/updates reservationsof hotel rooms for players/players pick up or send off at player’s airport.
Record and update Player 360 system with all guests' interactions and preferences.
Manages their TAT’s (Trackable Action Tasks).
Invites and encourages potential players to participate in all promotions, events, tournaments and offers.
Gathers feedback from patrons to enhance the development of new events and other incentives in the propertyand promote in-house programs and promotions, as well as help Event & Promotion in the execution of events& promotions.