VIP Host

DigiPlus Interactive Corp; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

DigiPlus Interactive Corp. in the Philippines seeks a VIP Support Specialist to serve as the primary contact for high-value clients, delivering a premium support experience across several channels.

You will build and maintain strong relationships, respond promptly to inquiries, and coordinate with internal teams to resolve issues. Your role includes on-boarding new VIP clients, monitoring accounts, and proactively identifying improvements to enhance retention and satisfaction in the online

Qualifications

• Diploma or Bachelor's degree in Business, Customer Service, or related field.
• 2–3 years of VIP support, escalation handling, customer resolution, or casino operations.
• Strong understanding of online casino products, VIP workflows, and player lifecycle.
• Excellent communication, negotiation, and conflict-resolution skills.
• Ability to handle sensitive, high-value cases with discretion and professionalism.
• Weakness? none. Strong problem-solving and analytical mindset.
• Experience working with CRM or ticketing systems.

Responsibilities

• Serve as the primary point of contact for VIP clients, ensuring a premium support experience.
• Build and maintain strong relationships with high-value clients to enhance satisfaction loyalty.
• Respond promptly to VIP inquiries, issues, and requests through multiple communication channels.
• Coordinate with internal teams to resolve client concerns efficiently.
• Monitor VIP client accounts and proactively identify potential issues or service improvements.
• Assist with onboarding new VIP clients and ensure a smooth transition into services
• Track client interactions, feedback, and resolutions in ORM systems.
• Provide regular updates and follow-ups to clients regarding ongoing requests
• Identify opportunities to improve client experience and retention.

Skills

VIP support

Customer relationships

Communication skills

Problem-solving

Education

Diploma or Bachelor's degree in Business, Customer Service, or related field

Tools

CRM software

Ticketing systems

Job description

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: https://digiplus.com.ph/

Key Responsibilities

• Serve as the primary point of contact for VIP clients, ensuring a premium support experience.
• Build and maintain strong relationships with high-value clients to enhance satisfaction loyalty.
• Respond promptly to VIP inquiries, issues, and requests through multiple communication channels.
• Coordinate with internal teams to resolve client concerns efficiently.
• Monitor VIP client accounts and proactively identify potential issues or service improvements.
• Assist with onboarding new VIP clients and ensure a smooth transition into services
• Track client interactions, feedback, and resolutions in ORM systems.
• Provide regular updates and follow-ups to clients regarding ongoing requests
• Identify opportunities to improve client experience and retention.

Qualifications

• Diploma or Bachelor’s degree in Business, Customer Service, or related field
• 2–3 years of experience in VIP support, escalation handling, customer resolution, or casino operations
• Strong understanding of online casino products, VIP workflows, and player lifecycle
• Excellent communication, negotiation, and conflict-resolution skills
• Ability to handle sensitive, high-value cases with discretion and professionalism
• Strong problem-solving and analytical mindset
• Experience working with CRM or ticketing systems