NWMNL - Front Office - Butler

Rosewood Hotel Group; Philippines; On-site; PHP 300,000 - 480,000; Full time

Job summary

Rosewood Hotel Group is seeking a professional Butler to deliver exceptional, discreet service to VIP guests and Residence Club Members. You will anticipate guest needs, coordinate with teams, and uphold luxury service standards while maintaining a welcoming and engaging demeanor.

The role requires strong communication, adaptability, and a passion for creating memorable guest experiences in a luxury setting. Prior Butler or guest-facing luxury hospitality experience is preferred.

Qualifications

• Excellent verbal communication and active listening.
• Customer-oriented, adaptable, and able to work with diverse teams.
• Degree in Hospitality Management or related field preferred; experience in luxury hospitality valued.

Responsibilities

• Comply with company policies and standards.
• Operate within budgetary limits and contribute to department efficiency.
• Motivate and develop team members to deliver exceptional service.
• Maintain confidentiality and privacy of sensitive information.
• Model the Company's culture at all times and take on additional tasks as required.

Skills

Verbal communication

Active listening

Customer-oriented

Adaptable

Interpersonal skills

Team collaboration

Calm under pressure

Education

Hospitality management degree

Job description

The Butler is responsible for delivering exceptional and personalized food and beverage service to VIPs, high-value guests, and Residence Club guests in accordance with the hotel's established service standards. This role focuses on creating memorable moments and enhancing the overall guest experience through attentive, discreet, and proactive service. The Butler also provides support to Residence Club Officers by assisting with guest requests, errands, and special requirements, ensuring that all needs are met promptly and efficiently. A strong knowledge of food and beverage offerings, including both alcoholic and non-alcoholic beverages, is essential to effectively anticipate and fulfill guest preferences.

The ideal candidate possesses excellent verbal communication and active listening skills, with a genuine commitment to delivering exceptional guest service. They are customer-oriented, adaptable, and able to work effectively with diverse teams while remaining calm and composed in high-pressure situations. The candidate should be capable of adjusting to different environments and managing a variety of tasks as required. A strong knowledge of food and beverage service, including alcoholic and non-alcoholic beverages, is essential. They should demonstrate a professional, welcoming, and engaging demeanor, supported by strong interpersonal skills and the ability to build positive relationships with guests. A degree in Hospitality Management or a related field is preferred, or an equivalent combination of education, training, and relevant experience. The individual must be able to perform the essential duties of the position, including prolonged standing, walking, lifting, and other physical requirements of the role, with or without reasonable accommodation. Previous experience as a Butler or in a similar guest-facing role within a luxury hospitality environment is preferred.

Other standard responsibilities

• Comply with the company policies


• Work within all pre-set budgetary limits


• Drive and contribute to the overall efficiency of the department


• Motivate and develop team members


• Maintain the confidentiality and privacy of any confidential documents, matters, and techniques


• Should model the Company’s culture at all times.


• Take on other tasks as may be necessary or required