Guest Experience Butler

Westside Resort; Parañaque; Presencial; PHP 420 000 - 540 000; Tempo integral

Resumo da oferta

Westside Resort is seeking a Guest Experience Butler to deliver exceptional VIP guest services, including reservations, F&B service, and guest errands. The role requires superior communication, professional demeanor, and flexibility to adapt to shifting schedules.

Experience in a 5-star hotel and PMS familiarity are highly valued. You will be among the first contact for VIP guests, ensuring satisfaction, handling complaints, and collaborating with departments to enhance the guest experience.

Qualificações

• Bachelor's degree in Hotel Management or relevant discipline.
• 1 year of experience in a 5-star hotel in the same capacity or similar role.
• Computer literate with PMS as an advantage.
• Excellent communication skills in written and spoken language.
• Additional language (Mandarin, Japanese, Korean) is an advantage.

Responsabilidades

• Check-in and check-out using established systems; allocate rooms and escort guests.
• Balance cash float at end of each shift.
• Provide butler services including in-room dining, shoeshine, and pressing.
• Respond to guest inquiries with courteous, professional service.
• Identify VIPs and ensure all requirements are met; upsell to maximize revenue.

Conhecimentos

Communication skills

Interpersonal skills

Professional demeanor

Flexibility

Stamina

Formação académica

Bachelor's degree in Hotel Management

Ferramentas

PMS software

Descrição da oferta de emprego

About the role

The Guest Experience Butler is responsible for delivering exceptional customer experience to identified VIP guests. Services include making reservations, F&B service, guests' errands, and overall guest experience. As one of the first contact, he/she must provide maximum guest satisfaction while maintaining professional standards of service in accordance with the objectives, performance and quality standards established by Westside Resort.

Key responsibilities

• Performs check-in and check-out processes utilizing established systems and procedures including appropriately allocating rooms to guests, escorting guests to room and confirming and executing account payment in an efficient and effective manner
• Ensures that cash float is balanced at the end of each shift
• Maintains current product knowledge of events and facilities of the hotel including gaming, food & beverage and entertainment to ensure guests receive accurate, timely information and advice
• Provides butler service including but not limited to serving meals in-room, shoeshine, pressing, etc.
• Exhibits exceptional, courteous, professional, and efficient customer service to both guests and employees when communicating instruction, information or advice
• Identifies and handles Hotel VIPs and ensures that all requirements are met
• Meets and greets arriving guests and sees off departing guests especially those with service issues and ensures guest recovery exceeds guests' expectations
• Handles guests' complaints effectively and implements proper service recovery program
• Collaborates and aligns with different divisions to develop strategic plans for the property
• Contributes to the maximization of revenue by driving the upselling program

About you

• Bachelor's degree in Hotel Management or relevant discipline
• 1-year experience working in a 5-star Hotel in the same capacity or similar role
• Computer literate with experience in PMS as an advantage
• Excellent communication skills both in written and spoken
• Additional language (Mandarin, Japanese, Korean) is an advantage
• Good interpersonal skills and constantly presents himself/herself in a professional demeanor
• Flexibility in adjusting to different work schedules including shifting schedule
• Ability to stand for long duration

About us

Westside Resort is committed to delivering exceptional guest experiences through professional standards of service and quality excellence.