VIP Customer Service Representative

PlayTime Entertainment; Taguig; On-site; PHP 350,000 - 450,000; Full time

Job summary

PlayTime Entertainment is seeking a VIP Customer Service Representative in the Philippines to deliver personalized support to VIP and high-value customers. You will manage relationships, respond to inquiries, and help retain customers through proactive engagement.

The role emphasizes excellent English communication, data handling, and collaboration with internal teams to resolve issues and improve satisfaction.

Qualifications

• Bachelor’s degree in business, marketing, communications, hospitality or related field preferred.
• 1–3 years of experience in customer service, VIP support, account management or similar roles.
• Experience handling VIP, premium or high-value customers is an advantage.
• Excellent communication skills in English.
• Strong interpersonal, customer service and problem-solving abilities.
• Comfortable handling customer data and reports.
• Able to work independently and collaborate with a team.

Responsibilities

• Manage and support assigned VIP and high-value customers.
• Build strong and professional customer relationships.
• Maintain regular communication and provide personalized assistance.
• Understand customer preferences, activity and service needs.
• Respond promptly and professionally to inquiries and concerns.
• Monitor customer activity and identify changes that require follow-up.
• Support retention and reactivation initiatives.
• Maintain accurate customer records and prepare basic activity reports.
• Coordinate with internal teams to resolve customer concerns efficiently.

Skills

Communication skills

Interpersonal skills

Customer service

Problem solving

Team collaboration

Education

Bachelor's degree

Tools

CRM

Job description

We are looking for a VIP Customer Service Representative (VIP CSR) to provide personalized support and maintain strong relationships with VIP and high-value customers in the Philippine market. The role focuses on delivering excellent service, maintaining customer engagement, addressing concerns, and supporting customer retention.

Key Responsibilities

• Manage and support assigned VIP and high-value customers.
• Build strong and professional customer relationships.
• Maintain regular communication and provide personalized assistance.
• Understand customer preferences, activity, and service needs.
• Respond promptly and professionally to inquiries, requests, and concerns.
• Monitor customer activity and identify changes that may require follow-up.
• Support customer retention and reactivation initiatives.
• Maintain accurate customer records and prepare basic activity reports.
• Coordinate with internal teams to resolve customer concerns efficiently.

Qualifications

• Bachelor’s degree in Business, Marketing, Communications, Hospitality, or related field preferred.
• 1-3 years of experience in customer service, VIP support, account management, CRM, or a similar role.
• Experience handling VIP, premium, or high-value customers is an advantage.
• Excellent communication skills in English.
• Strong interpersonal, customer service, and problem-solving skills.
• Comfortable handling customer data and reports.
• Able to work independently and collaborate effectively with a team.