VIP Account Success Specialist - Philippines

PlayTime Entertainment

Philippines

On-site

PHP 420,000 - 660,000

Full time

11 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

PlayTime Entertainment seeks a VIP Account Operations Specialist to manage and grow relationships with VIP and high-value customers in the Philippine market. You will oversee day-to-day account activities, drive engagement, retention, and proactive service to maximize account value.

The ideal candidate has 1–3 years in VIP customer service or account management, strong communication in English and Filipino, and comfort working with customer data, reports, and performance targets.

Qualifications

Bachelor's degree preferred in business/marketing or related field.
1–3 years in VIP customer service, account management, or CRM.
Experience with VIP or high-value customers preferred.

Responsibilities

Manage a portfolio of assigned VIP and high-value customers.
Build and maintain strong, long-term relationships with VIP customers.
Maintain regular communication and engagement with assigned customers.
Understand individual customer preferences, behavior, activity patterns, and service needs.
Provide personalized and professional service based on customer profiles.
Monitor customer activity and proactively identify changes in customer behavior.
Execute customer retention and reactivation initiatives.
Identify opportunities to increase customer engagement and long-term account value.
Act as a key point of contact for assigned VIP customers and respond to requests and concerns in a timely and professional manner.
Monitor assigned customer performance on a daily basis and prepare regular reports on assigned accounts and customer activities.