VIP Host Supervisor

DigiPlus Interactive Corp; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

DigiPlus Interactive Corp in the Philippines is seeking an experienced VIP Player Manager to lead 1-to-1 relationships with high-value players. You will own end-to-end engagement, retention, and lifetime value growth, delivering personalized bonuses and VIP journeys based on behavior and value.

You will coordinate with Operations, Payments, CRM, Marketing to ensure a seamless VIP experience, monitor metrics, and maintain compliance with gaming regulations and AML requirements while providing

Qualifications

• 5+ years in VIP player management or similar casino operations.
• Strong understanding of online casino products and lifecycle.
• Excellent communication, negotiation, and relationship-building skills.
• Experience handling high-value players and escalations under pressure.
• Commercial mindset with revenue growth/retention experience.
• Willingness to work flexible hours including weekends.
• Proficiency in CRM systems and basic data analysis (advantage).
• VIP relationship & loyalty management.
• Player behavior analysis & personalization.

Responsibilities

• Manage 1-to-1 relationships with assigned VIP players and dedicated managers.
• Own end-to-end VIP engagement, retention, and lifetime value growth.
• Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value.
• Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns.
• Drive revenue through upselling and cross-selling premium products.
• Handle VIP player escalations, complaints, and special requests with discretion and professionalism.
• Act as the single point of contact for assigned VIP players, ensuring fast response and premium service.
• Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience.
• Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn.
• Ensure compliance with gaming regulations, responsible gaming policies, and AML requirements.
• Maintain accurate VIP player records, communication logs, and campaign tracking.

Skills

VIP management

Casino operations

CRM experience

Relationship building

Data analysis

Communication skills

Upselling

Retention strategies

Flexible hours

Tools

CRM software

Job description

DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates PeryaGame and GameZone, with more to come. For more information, visit: https://digiplus.com.ph/

Key Responsibilities

• Manage dedicated 1-to-1 relationships with assigned VIP players, with each VIP tier led by a dedicated manager
• Own end-to-end VIP player engagement, retention, and lifetime value growth
• Deliver personalized bonuses, rewards, incentives, and VIP journeys based on player behavior and value
• Conduct proactive outreach for birthdays, milestones, VIP events, inactivity, and reactivation campaigns
• Drive revenue through upselling and cross-selling premium products
• Handle VIP player escalations, complaints, and special requests with discretion and professionalism
• Act as the single point of contact for assigned VIP players, ensuring fast response and premium service
• Coordinate with internal teams (Operations, Payments, Risk, CRM, Marketing) to ensure seamless VIP experience
• Monitor VIP performance metrics such as retention, wagering activity, ARPU, and churn
• Ensure compliance with gaming regulations, responsible gaming policies, and AML requirements
• Maintain accurate VIP player records, communication logs, and campaign tracking

Requirements

• Minimum of 5 years proven experience in VIP player management, casino operations, gaming CRM, or high-value customer service
• Strong understanding of online casino products and player lifecycle
• Excellent communication, negotiation, and relationship-building skills
• Ability to manage high-value players and sensitive escalations under pressure
• Commercial mindset with experience in revenue growth, upselling, or retention strategies
• Willingness to work flexible hours, weekends, or shifts as required for VIP coverage
• Proficiency in CRM systems and basic data analysis is an advantage
• VIP relationship & loyalty management
• Player behavior analysis & personalization